Deleted File Recovery

How to Recover a Deleted or Missing Microsoft Loop Page

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs to restore an entire Microsoft Loop page and its subpages that have disappeared, are missing from the standard Recycle Bin, and cannot be addressed through the Microsoft Admin Center due to ticketing errors.

Product: Microsoft Loop
Device & OS: not provided
Scenario: Attempting to recover deleted or vanished workspace pages when standard restoration methods and support channels are failing.
Observed behavior: The Loop page and subpages are completely missing, do not appear in the Recycle Bin, and Microsoft Admin Center support fails when the user tries to submit a help ticket.

Before you start

Ensure you have site collection administrator privileges or appropriate access rights to check the backend SharePoint site, OneDrive, and the Microsoft Purview audit logs for the affected workspace.

Solution 1Recommended

Restore from SharePoint or OneDrive Recycle Bin

Microsoft Loop workspaces are often backed by SharePoint or OneDrive. Checking the underlying storage recycle bin is the most effective way to find missing pages.

Since Loop data is stored within the Microsoft 365 ecosystem, pages that disappear from the Loop app interface may still reside in the recycle bin of the associated SharePoint site or OneDrive account.

Navigate to the associated storage

Open the SharePoint site or OneDrive account that is associated with your Microsoft Loop workspace.

Access the Recycle Bin

Locate and click on the 'Recycle Bin' option in the left-hand navigation pane of SharePoint or OneDrive.

Search for missing files

Search the list of deleted items for your missing Loop pages or subpages, which may appear as standard file types.

Restore the pages

Select the checkboxes next to the files you want to recover and click the 'Restore' button at the top to return them to their original location.

Check the Second-Stage Recycle Bin: If the items are not in the primary Recycle Bin in SharePoint, scroll to the bottom of the page and click 'Second-stage recycle bin' (or Site collection recycle bin) to see if they were permanently deleted by a user.

Solution 2

Investigate Deletions using Microsoft Purview Audit Log

If the pages were permanently deleted or moved and you have administrative access, the Microsoft Purview audit log can help trace the exact activity.

Solution 3

Contact Microsoft Support via Alternate Methods

If the Microsoft Admin Center ticketing system is failing, use alternative manual methods to reach Microsoft Support to request a backend restoration.

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Frequently Asked Questions

Why are my Microsoft Loop pages not in the app's Recycle Bin?

Loop components and pages might be stored in a linked SharePoint site or OneDrive rather than the Loop app itself. You need to check the Recycle Bin of the specific SharePoint site or OneDrive account that hosts the workspace to find the missing files.

Can I recover a Loop page if it is missing from the SharePoint second-stage recycle bin?

If a page is purged from the second-stage recycle bin, it is permanently deleted from user-accessible interfaces. You must contact Microsoft Support immediately, as they may have a short 14-day window to run a backend restoration.

Where is Microsoft Loop data actually stored?

Loop workspaces and their pages are generally stored in SharePoint Embedded, while individual Loop components created in Microsoft Teams chats or Outlook emails are stored in the creator's OneDrive.

Migration & Recovery