Email Recovery

How to Recover Lost Emails After Resetting a GoDaddy Account

Maira Mehtab Sep 27, 2026 869 views

Question details

The user needs to retrieve missing personal or business emails after a GoDaddy Microsoft 365 mailbox was reset, deleted, or recreated.

Product: GoDaddy Microsoft 365
Device & OS: not provided
Scenario: Resetting, deleting, or recreating a GoDaddy email account resulting in data loss.
Observed behavior: Older emails appear to be completely missing from the inbox because the mailbox configuration was changed during the account reset.

Before you start

Ensure you have your GoDaddy account login credentials and your Customer Support PIN ready, as the support team will require them to verify your identity before attempting any data restoration.

Solution 1Recommended

Contact GoDaddy Support to Restore the Original Mailbox

Because GoDaddy manages your Microsoft 365 subscription, you must contact their support team directly to request a restoration of the original Exchange Online mailbox.

Microsoft 365 email is normally stored safely in Exchange Online. However, deleting or recreating a GoDaddy mailbox alters its configuration, often generating a blank inbox. Microsoft cannot recover data managed by a third-party email provider like GoDaddy, making direct intervention by GoDaddy's technical team your only option.

Gather account information

Navigate to GoDaddy Support

Go to the official GoDaddy Contact Support webpage in your browser to view available contact methods.

Initiate a support request

Start a live chat or call their support phone number, providing your PIN to authenticate your account.

Request mailbox restoration

Explain that your account was reset or recreated, and explicitly ask the representative if the original Microsoft 365 mailbox data can be restored from their backups.

Third-Party Limitations: Microsoft support cannot assist with this issue. Microsoft is not responsible for data loss or configuration issues caused by third-party services.

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Frequently Asked Questions

Why did my emails disappear after resetting my GoDaddy account?

Resetting or recreating a GoDaddy email account often creates a brand-new Exchange mailbox configuration. This severs the connection to your previous mailbox data, making your old emails appear missing.

Can Microsoft Support recover my deleted GoDaddy emails?

No. Microsoft cannot access or recover data managed by a third-party email provider. You must contact GoDaddy support for assistance with their managed Microsoft 365 services.

Is there a time limit for recovering a deleted GoDaddy mailbox?

Yes. Depending on the exact configuration and deletion method, Microsoft 365 (Exchange Online) generally retains deleted mailbox data for up to 30 days. It is crucial to contact GoDaddy support as soon as possible.

Migration & Recovery