Why Files and History Do Not Appear in SendNow & How to Fix It
Question details
Users are unable to find their previously sent files and transfer history after the transition from the legacy SendNow platform to Adobe Send.
- Product
- Adobe Send / SendNow
- Device & OS
- not provided
- Scenario
- Attempting to access previously sent files and check file transfer history in the new Adobe Send service.
- Observed behavior
- Older SendNow files and sending history were not automatically migrated and do not appear in the new user interface.
Ensure you have your original SendNow login credentials and sufficient local storage space on your computer before attempting to download your archived files.
Manually Download and Re-upload Your SendNow Files
Since automatic data migration is not supported between the two services, you must manually download your files from the old platform and upload them to the new one.
Adobe Send has officially replaced SendNow. Unfortunately, user data including shared files and sending history are not automatically carried over during this transition. To prevent data loss and ensure your documents remain accessible, you need to manually back up your files.
Navigate to the legacy SendNow portal and log in using your existing account credentials so you can access your older files.
Select all the files and documents you still need from your dashboard, and download them to a secure local folder on your computer's hard drive.
Sign in to the new Adobe Send service, upload your locally saved files, and generate new sharing links to distribute to your recipients.
Because sending history cannot be transferred to the new platform, take screenshots or create a local text document detailing your past transfers for your personal records.
Use WPS Office for Reliable Cloud Document Sharing
Looking for a secure, hassle-free way to manage, back up, and share your documents? WPS Office offers built-in cloud storage and seamless file sharing without the headache of lost transfer histories. Enjoy a lightweight, highly compatible alternative for all your PDF and Office document needs.
- 1. Install WPS Office: Download and install the free WPS Office suite on your preferred device.
- 2. Save to WPS Cloud: Open your document and save it directly to WPS Cloud to ensure it is safely backed up.
- 3. Share with ease: Click the 'Share' button in the top right corner of the editor to generate a secure link, complete with access history tracking.
Frequently Asked Questions
Will my old SendNow sharing links still work for recipients?
No, once the transition to Adobe Send is complete and the legacy platform is retired, your old SendNow sharing links will expire. You must upload the files to the new service and generate new links for your recipients.
Is there any way to automatically export my SendNow transfer history?
Currently, there is no automated tool or built-in feature to export sending history. You will need to manually record the information, such as by taking screenshots of your dashboard or saving the details into a spreadsheet.
What happens if I don't download my files before SendNow shuts down entirely?
If you do not manually download and back up your files before the legacy SendNow servers are permanently taken offline, your stored files and transfer data will be permanently lost.
