Fix Missing Send History Files in Adobe SendNow
Question details
Files sent using the old SendNow application are not appearing in the Adobe Send history.
- Product
- Adobe SendNow / Adobe Send
- Device & OS
- not provided
- Scenario
- Checking document send history during or after the service transition from SendNow to Adobe Send.
- Observed behavior
- Previously sent files are missing from the send history interface.
Verify which Adobe service you are currently logged into, as SendNow and Adobe Send operate on distinct platforms and URLs during the transition phase.
Access the Old Adobe SendNow Service Portal
Since files sent through SendNow do not automatically migrate to the new Adobe Send history, you must log into the legacy service to view them.
During the transition from SendNow to Adobe Send, the two services do not share a unified history dashboard. If you are looking for files sent via the older application, they will only exist on the legacy SendNow platform.
Accessing SendNow may require an extra navigation step, as default logins might redirect you to the new Adobe Send service where the old history is not visible.
Look at the URL and dashboard header to determine if you are currently logged into the new 'Adobe Send' interface instead of 'SendNow'.
Locate the specific login link or portal designated for the old SendNow service. You may need to use a previously bookmarked link or select the legacy option from the Adobe service menu.
Once successfully logged into the legacy SendNow dashboard, navigate to your 'Send History' tab to locate your missing files.
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Frequently Asked Questions
Will my old SendNow files eventually migrate to Adobe Send?
Typically, during the transition phase, the file histories remain separate. You will need to access the legacy SendNow service specifically to view older sent files.
Why does Adobe have two different send services?
Adobe transitioned from the older SendNow application to the newer Adobe Send platform, requiring users to navigate between the two environments during the migration period.
Can I download my sent files from SendNow to back them up?
Yes, it is highly recommended to log into the old SendNow service, locate your important files in the send history, and download them to your local device for safekeeping.
