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Can You Transfer Files and Contacts from Adobe SendNow to Adobe Send?
Question details
The user wants to know if there is a supported method to automatically transfer uploaded files and saved contacts from Adobe SendNow to Adobe Send.
- Product
- Adobe SendNow / Adobe Send
- Device & OS
- not provided
- Scenario
- Upgrading or migrating data from the legacy Adobe SendNow service to Adobe Send.
- Observed behavior
- There is no built-in option or automated tool to migrate existing files and contact lists between the two Adobe services.
Before your Adobe SendNow access expires, ensure you log in and prepare an empty local folder on your computer to save all your critical documents and contact details.
Manually Download and Re-upload Files
Since Adobe does not support transferring data directly between SendNow and Send, you must manually download your files and copy your contacts to migrate them.
Because the two platforms do not share a synchronized backend for user data migration, automatic transfer is impossible. The only official workaround is a manual backup and upload process.
Access your legacy Adobe SendNow account via your web browser and navigate to your uploaded files section.
Select all the files you wish to keep and click the 'Download' button to save them directly to your local hard drive.
Log into your new Adobe Send account, click 'Upload', and select the previously downloaded files from your computer to store them in the new service.
Because contacts cannot be exported as a file, manually type or copy-paste your saved email addresses and names from SendNow into your new Adobe Send address book.
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Frequently Asked Questions
Why is there no migration tool for Adobe SendNow to Adobe Send?
Adobe SendNow and Adobe Send operate on different backend architectures. Adobe did not release a specialized migration utility during the transition, requiring users to manually move their data.
Can I export my contact list from Adobe SendNow as a CSV file?
No, Adobe SendNow does not offer an option to export your contacts as a CSV or vCard file. You will need to view your contacts on the screen and copy the details manually into a spreadsheet or your new address book.
Will my files in Adobe SendNow be deleted automatically?
Yes, once the legacy Adobe SendNow service is fully retired or your subscription term ends, access to stored files will be permanently revoked. It is highly recommended to download all important files to your local device immediately.
