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Fix Microsoft 365 Share Feature Keeps Loading in Word and Excel
Question details
The user is unable to share documents directly from Microsoft Word or Excel because the Share feature is continuously stuck on a loading screen.
- Product
- Microsoft 365
- Device & OS
- Windows
- Scenario
- Attempting to use the native Share button within Word or Excel desktop applications to send a document to others.
- Observed behavior
- The Share pane remains stuck in an infinite loading state without displaying any sharing options or account details, even after reinstalling Office.
Verify that your computer has a stable, active internet connection, as the Microsoft 365 Share interface requires online access to authenticate your account and load sharing options.
Install or Repair Microsoft Edge WebView2 Runtime
The Office Share feature relies on the Microsoft Edge WebView2 runtime to render its web-based interface. Repairing it often resolves the infinite loading issue.
Microsoft 365 has transitioned to using web-based panels for features like Share and Add-ins. If the WebView2 component is corrupted, missing, or outdated, these panels will fail to load properly.
Open your web browser and navigate to the official Microsoft Edge WebView2 download page (developer.microsoft.com/microsoft-edge/webview2).
Scroll down and download the Evergreen Standalone Installer appropriate for your system architecture.
Locate the downloaded executable file, double-click it, and follow the on-screen instructions to install or repair the runtime.
Once the installation completes, restart Windows to ensure the changes take effect across all Office applications.
Verify and Enable Windows Account Services
Authentication and account services must be actively running in Windows for Microsoft 365 to verify your credentials and load the Share dialog.
Experience Seamless File Sharing with WPS Office
If Microsoft 365 sharing issues persist due to complex background services like WebView2, consider switching to WPS Office. It provides a lightweight, hassle-free environment with native sharing capabilities and excellent compatibility with Microsoft formats.
- 1. Download and Install: Get the free WPS Office installer from the official website and run the quick installation process.
- 2. Open Your Document: Launch WPS Office and open your existing Word or Excel documents directly.
- 3. Share with Ease: Click the Share button in the top right corner to instantly generate a sharing link or send the file via email.
Frequently Asked Questions
Why does Microsoft 365 Share depend on WebView2?
The modern Share interface in Microsoft 365 is a web-based panel running inside the desktop application. It requires the Microsoft Edge WebView2 runtime to render HTML and scripts correctly.
Can I share my documents without using the in-app Share button?
Yes. If your document is already saved to OneDrive or SharePoint, you can open your web browser, log into the OneDrive website, locate your file, and use the web interface to share it.
What should I do if the Windows Services options are greyed out?
If you cannot change the Startup type for services like Credential Manager in services.msc, you likely do not have administrative privileges. You will need to log in as an Administrator or contact your organization's IT support.
