Fix Microsoft Apps Crashing After Installing Intune Company Portal
Question details
Microsoft apps close unexpectedly on an Android device after the Intune Company Portal app is installed.
- Product
- Microsoft Office for Android
- Device & OS
- Android tablet
- Scenario
- Using Microsoft Office applications like Word, PowerPoint, and OneNote with the Intune Company Portal app installed on the device.
- Observed behavior
- The Microsoft apps begin crashing immediately after Intune Company Portal is installed, even if no work or school account is fully signed in or configured.
Determine whether your Android tablet is used strictly for personal tasks or if it is required to access your organization's managed resources.
Uninstall the Intune Company Portal App
If your device is for personal use, removing the Company Portal is the quickest way to restore functionality to your Microsoft apps.
The Intune Company Portal app can apply device management permissions and background organizational policies simply by being installed. These background processes can conflict with personal Microsoft accounts and cause Office apps to crash.
Navigate to the home screen of your Android tablet and tap the 'Settings' gear icon.
Scroll down and select 'Apps' or 'App Management' to view all installed applications on your device.
Locate 'Intune Company Portal' in the list, tap on it, and select 'Uninstall'. Confirm the prompt to remove the application.
Open Microsoft Word, PowerPoint, or OneNote to verify that the unexpected crashing has been resolved.
Update Apps and Android OS
Updating your system software and applications can fix known bugs and compatibility issues between Microsoft apps and the Intune Portal.
Contact Your IT Department
If the Android tablet is managed by a school or organization, IT administrators must review the applied policies causing the crashes.
Experience Crash-Free Document Editing with WPS Office
If background policies from the Intune Company Portal continue to cause Microsoft apps to crash on your Android tablet, consider switching to WPS Office. It provides a stable, lightweight environment for all your document needs without the heavy organizational permission conflicts.
Frequently Asked Questions
Why do Microsoft apps crash even if I haven't signed into the Company Portal?
The Intune Company Portal can apply default organizational policies and request specific device management permissions as soon as it is installed. These system-level changes can interfere with how personal Office apps operate, causing them to close unexpectedly.
Can I use Microsoft Office for work without the Intune Company Portal?
If your school or organization enforces Mobile Device Management (MDM) or Mobile Application Management (MAM) policies, you are typically required to have the Company Portal installed to access protected company data and resources.
Are older Android tablets more prone to these app crashes?
Yes, older versions of the Android OS may have compatibility issues with the latest security protocols enforced by the Intune Company Portal. Ensure your tablet's operating system and all Microsoft apps are updated to their latest versions.
