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How to Fix Microsoft 365 Android App Crashing on Samsung Galaxy
Question details
The user needs to stop the Microsoft 365 Android application from freezing or closing unexpectedly on a Samsung Galaxy A02s.
- Product
- Microsoft 365 Android App
- Device & OS
- Android (Samsung Galaxy A02s)
- Scenario
- Using features like the Scan tool or navigating the application on an Android device.
- Observed behavior
- The application freezes or closes unexpectedly due to outdated software, corrupted cache, or low storage space.
Ensure that all your recent documents are fully synced to OneDrive to prevent any accidental data loss before clearing the app data or reinstalling the application.
Clear the App Cache and Data
Removing corrupted temporary files often resolves unexpected freezing and crashing on Android devices.
Over time, cached data can become corrupted, leading to performance issues and sudden app closures. Clearing the cache provides a clean slate for the app's temporary files.
Go to the Settings app on your Samsung Galaxy A02s.
Tap on 'Apps' and scroll down through your installed applications to select 'Microsoft 365'.
Tap on 'Storage', then select 'Clear Cache' followed by 'Clear Data'.
Update or Reinstall Microsoft 365
Outdated app versions may have compatibility bugs that cause unexpected crashes which are patched in newer releases.
Free Up Device Storage
Low device storage can cause heavy applications like Microsoft 365 to freeze or force close due to insufficient memory.
Use WPS Office for Android as a Stable, Lightweight Alternative
If Microsoft 365 continues to crash on your Samsung device or uses too much storage, WPS Office is a highly optimized, free alternative. It runs smoothly on all Android devices, including entry-level phones, while maintaining full compatibility with Word, Excel, PowerPoint, and PDF files.
- 1. Download WPS Office: Get WPS Office for free directly from the Google Play Store.
- 2. Open your files: Launch WPS Office and directly open your existing Microsoft Office documents without format conversion.
- 3. Edit and save smoothly: Edit your files using the intuitive interface and save them in their original formats or to your preferred cloud storage.
Frequently Asked Questions
Why does the Scan feature specifically cause Microsoft 365 to crash?
The Scan feature requires camera permissions and significant RAM. If your phone has low memory or background apps are consuming resources, activating the camera module through the application can trigger an immediate crash.
Will I lose my documents if I uninstall the Microsoft 365 app?
No, uninstalling the app will not delete documents that are successfully saved to your OneDrive cloud storage. However, any locally saved files on your device that haven't been synced might be lost, so back them up first.
How do I know if a background app is conflicting with Microsoft 365?
You can boot your Samsung device into Safe Mode. If Microsoft 365 runs smoothly in Safe Mode, a third-party application running in the background is likely causing the conflict.
Does clearing the cache log me out of my Microsoft account?
Clearing the 'Cache' only removes temporary files and keeps your account logged in. However, tapping 'Clear Data' will reset the application entirely and log you out, requiring you to sign back in.
