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How to Fix Adobe Acrobat Reader Crashing When Searching on Samsung Galaxy S7
Question details
Adobe Acrobat Reader closes unexpectedly when a user attempts to search for text within a PDF document following a recent application update.
- Product
- Adobe Acrobat Reader
- Device & OS
- Samsung Galaxy S7
- Scenario
- Searching for specific text strings (such as the word "enjoy") inside a PDF file.
- Observed behavior
- The application crashes and closes completely when the search function is triggered, preventing the user from finding the desired text.
Before clearing application data or uninstalling the app, ensure that all locally saved PDF files are backed up to a cloud storage service to prevent accidental document loss.
Clear App Cache and Update to the Latest Version
Clearing the cache removes corrupted temporary files, while updating ensures you have the latest bug fixes deployed by the developer.
Since the issue started immediately after an app update, the crash is likely caused by a conflict with old cache data or a bug in that specific version release. Developers frequently release quick patch updates to resolve such search-related crashes.
Open your Samsung Galaxy S7 'Settings', navigate to 'Apps' or 'Applications', select 'Adobe Acrobat', tap 'Storage', and then tap 'Clear Cache'.
Open the Google Play Store, search for 'Adobe Acrobat Reader', and tap the 'Update' button if a newer version is available.
Hold the power button on your Samsung Galaxy S7 and select 'Restart' to ensure all background system processes are refreshed.
Launch Adobe Acrobat Reader, open your PDF document, and try searching for the word to see if the application remains stable.
Reinstall Adobe Acrobat Reader
Performing a clean installation removes all corrupted app configurations that might be triggering the crash during text search.
Search PDFs Smoothly on Android with WPS Office
If your current PDF reader continues to crash after an update, WPS Office provides a highly stable, lightweight, and free alternative. It features an optimized PDF engine that allows you to open, read, and search through documents on your Android device without interruptions.
- 1. Install WPS Office: Download and install the free WPS Office app from the Google Play Store.
- 2. Open Your PDF: Launch WPS Office, navigate to the 'PDF' tab, and open the document you wish to read.
- 3. Access the Search Tool: Tap the magnifying glass icon located at the top menu of the PDF viewer.
- 4. Search for Keywords: Type your target word (e.g., 'enjoy') into the search bar. WPS Office will instantly highlight all matching results for easy navigation.
Frequently Asked Questions
Why does my PDF reader crash only when searching for specific words?
This usually occurs due to a software bug in the app's text-indexing or rendering engine introduced during a recent update. It may struggle to process specific text encodings or fonts, causing the app to close unexpectedly.
Will clearing the app cache delete my downloaded PDFs?
No, clearing the app cache only removes temporary files generated during app usage. However, selecting 'Clear Data' might remove app configurations and potentially local files, which is why backing up your PDFs beforehand is crucial.
How do I report a persistent app crash to the developer?
You can report the issue by navigating to the app's page on the Google Play Store, scrolling down to 'Developer contact', and sending an email. Be sure to include your device model (Samsung Galaxy S7), Android version, app version, and the specific search terms causing the crash.
