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How to Fix Adobe Acrobat Sign-In Crash on Samsung S7
Question details
The user needs to resolve an application crash that occurs when attempting to create an Adobe ID or log in via Google on a Samsung device.
- Product
- Adobe Acrobat for Android
- Device & OS
- Samsung S7 (Android)
- Scenario
- Attempting to create a new account or sign in to the application using Google credentials.
- Observed behavior
- The sign-in and sign-up page fails to load, and the Adobe application crashes immediately.
Ensure your Samsung S7 is connected to a stable Wi-Fi network and has enough battery life before proceeding with application updates.
Update Adobe Acrobat via Google Play Store
Updating the application to version 21.2.0.17204 or newer resolves the known sign-in crash issue.
The application crash during Google sign-in is a known bug on older Android versions. The developers have released a specific patch to address this issue.
Navigate to your home screen or app drawer on the Samsung S7 and tap the Google Play Store icon.
Tap the search bar at the top, type 'Adobe Acrobat Reader', and select the official app from the search results.
If an 'Update' button is visible, tap it to download and install the latest version (must be at least 21.2.0.17204).
Once the installation finishes, open the app and attempt to sign in using your Google account again.
Generate and Submit an Android Bug Report
If the app continues to crash after the update, generating a bug report will help the support team identify the specific root cause on your device.
Try WPS Office for a Stable, Crash-Free PDF Experience
Tired of dealing with app crashes just to read or manage your documents? WPS Office is a highly optimized, all-in-one suite that lets you view and edit PDFs seamlessly without forcing complicated account sign-ups.
- 1. Download from Google Play: Search for WPS Office in the Google Play Store and tap Install.
- 2. Open Your Documents: Launch the app, grant basic storage permissions, and tap the PDF tab to instantly view all your local files.
Frequently Asked Questions
Why does my PDF reader app crash when trying to sign in?
App crashes during sign-in are typically caused by outdated software versions, corrupted app cache, or conflicts with the device's operating system. Updating to the latest version usually patches these login bugs.
How do I clear the cache for apps on a Samsung S7?
Open your device Settings, tap on 'Apps', scroll down to find the specific app, tap 'Storage', and select 'Clear Cache'. This can resolve minor glitches that cause unexpected crashes.
Can I read PDFs on my Android phone without creating an account?
Yes. Many PDF readers, including WPS Office, allow you to open and read downloaded PDF files locally on your device without the need to sign in or create an account.
