Office Apps Crashing

Fix Microsoft Office Apps Closing After PowerPoint Error

Maira Mehtab Sep 20, 2026 868 views

Question details

The user is experiencing a persistent issue where PowerPoint and all other Office applications display an error preventing them from working correctly and then close immediately.

Product: Microsoft Office (Office 365 A1 Plus for Students)
Device & OS: not provided
Scenario: Trying to open and work on presentations or documents for studying.
Observed behavior: Office programs show a critical error and close. Reinstalling does not fix the issue, and repairing the installation only works temporarily before the apps crash again.

Before you start

Before proceeding with the troubleshooting steps, ensure you have your school or university Microsoft account login credentials handy, as you will need them to verify your student license.

Solution 1Recommended

Verify Your Office 365 Subscription Status

Use this solution to ensure that your student license is still active and valid, as expired or suspended licenses can cause Office applications to close unexpectedly.

Many universities provide the Office 365 A1 Plus for Students license. If your enrollment status changes or the institution updates its licensing, your Office apps may lose activation and crash or close continuously.

Go to the Subscriptions page

Open a web browser and navigate to the official Microsoft Account Subscriptions portal.

Sign in with your student account

Enter the email address and password provided by your school or university.

Check the active license

Look under the 'Subscriptions' section to confirm that 'Office 365 A1 Plus for Students' is listed and currently active.

License Expiration: If the license is missing or expired, you must contact your school's IT administrator to have it renewed or reassigned.

Solution 2

Contact Your Education IT Administrator

If repairing and reinstalling the software fails, the issue is likely tied to administrative restrictions or backend account provisioning that requires IT support.

Free Microsoft Office alternative

Switch to WPS Office for Seamless Studying Without Crashes

If Microsoft Office continues to crash and disrupt your studies, WPS Office is a lightweight, fully compatible, and free alternative. You can easily open, edit, and save your school assignments without worrying about complex student license errors.

1. Download the software: Visit the official WPS Office website and download the free installer for your operating system.
2. Install WPS Office: Run the setup file and follow the simple on-screen instructions to complete the installation.
3. Open your school files: Launch WPS Presentation or Writer and open your existing PowerPoint or Word documents to resume your studying immediately.

Free to use with a familiar, easy-to-learn interfaceFully compatible with Microsoft Office formats like PPTX, DOCX, and XLSXLightweight application that is less prone to freezing and crashingSeamless migration of your existing study materials and presentations

microsoft office alternative - wps office

Frequently Asked Questions

Why do all my Office apps crash when PowerPoint encounters an error?

Office applications like Word, Excel, and PowerPoint share common background services, shared components, and licensing checks. If a core file or licensing service encounters a critical error in PowerPoint, it typically affects the entire Office suite.

Does repairing Microsoft Office permanently fix the closing error?

A Quick Repair might temporarily resolve the issue by replacing corrupted local files. However, if deep system conflicts or backend licensing issues exist (common with education accounts), the apps will likely close again until the underlying account issue is resolved.

What happens if my Office 365 student license has expired?

If your Office 365 A1 Plus for Students license has expired or been revoked by your institution, the applications may fail to verify the activation. This can cause the programs to display errors, close unexpectedly, or enter a reduced functionality mode where you cannot edit documents.

Office App Problems