Office Apps Crashing

Fix OneDrive Freezing or Crashing on iPad Pro Files Tab

Maira Mehtab Sep 28, 2026 869 views

Question details

The user experiences freezing or crashing in the OneDrive app on a 13-inch iPad Pro when attempting to access the Files tab.

Product: OneDrive
Device & OS: iPadOS
Scenario: Accessing files in the OneDrive app after a recent iPadOS or application update.
Observed behavior: The app freezes or crashes specifically when the Files tab is opened, although the Albums tab remains fully functional.

Before you start

Ensure you have your specific iPad model, iPadOS version, and current OneDrive app version information ready before submitting a bug report to Microsoft.

Solution 1Recommended

Report the Compatibility Issue to Microsoft Support

Since this is a known compatibility issue between the OneDrive app and recent iPadOS updates, reporting it directly to Microsoft is the fastest way to request a patch.

Microsoft relies on user diagnostic data to identify and fix device-specific crashes. By submitting a detailed report from your iPad Pro, you help developers isolate the bug affecting the Files tab.

Access the help menu

Open the OneDrive app on your iPad Pro and tap your Avatar profile icon in the upper-left corner of the screen.

Navigate to feedback

Select 'Help & Feedback' from the drop-down menu options.

Submit the bug report

Tap 'Report a Problem'. In the description, clearly state your iPad model (13-inch iPad Pro), your iPadOS version, your OneDrive version, and detail that the crash happens specifically when opening the Files tab.

Temporary File Access: While waiting for an app update, you can still access your OneDrive files via a web browser (like Safari) by logging into the OneDrive website.

Solution 2

Open a Support Request via Microsoft 365 Admin Center (Business Users)

Business and enterprise users should escalate this issue through their organization's IT department to leverage dedicated Microsoft enterprise support channels.

Free Microsoft Office alternative

Use WPS Office for Reliable File Management on iPad

If OneDrive and other Microsoft apps are crashing on your iPad Pro, consider switching to WPS Office. It provides a lightweight, highly stable environment for viewing, editing, and managing your files without the freezing issues.

1. Install WPS Office: Download and install WPS Office directly from the Apple App Store on your iPad Pro.
2. Link your cloud storage: Open WPS Office, tap on the 'Cloud' or 'Open' tab, and select your preferred cloud drive to sign in.
3. Manage files without crashing: Browse, open, and edit your documents seamlessly using WPS Office's stable file directory interface.

Highly stable performance on iPadOS and 13-inch iPad Pro devices.Fully compatible with Microsoft Office formats including Word, Excel, and PowerPoint.Built-in cloud storage integration for seamless file access and management.Free and lightweight alternative to Microsoft 365 apps.

microsoft office alternative - wps office

Frequently Asked Questions

Why does OneDrive crash only on the Files tab on my iPad Pro?

This is typically caused by a compatibility glitch between a recent OneDrive update and the latest iPadOS version. The crash specifically affects how the app renders or loads the file directory in the Files tab.

Can I still access my photos if the OneDrive Files tab crashes?

Yes, many users report that the Albums tab continues to function normally even when the Files tab freezes or crashes upon opening.

Are there any temporary workarounds for the iPad Pro OneDrive crash?

While waiting for a bug-fix update from Microsoft, you can access your OneDrive files securely through a web browser like Safari on your iPad, or use a stable third-party alternative like WPS Office to link and open your cloud files.

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