Fix "We Need to Fix Your Account" Error for Excel Stock Data Type on Mac
Question details
The user is experiencing a "We need to fix your account" error when trying to use the Stock data type in Excel for Mac.
- Product
- Microsoft Excel for Mac
- Device & OS
- macOS
- Scenario
- Accessing or refreshing the Stock data type feature in an Excel spreadsheet.
- Observed behavior
- Excel displays a "We need to fix your account" error message specifically for the Stock data type, despite Excel and OneDrive functioning normally otherwise.
Verify that your Mac is connected to the internet and that you are signed in with the correct Microsoft 365 account associated with your active subscription, as the Stock data type requires an active cloud connection.
Report the Issue to Microsoft Support
Because this is a known backend service issue affecting multiple Mac users, submitting diagnostic data directly to Microsoft helps prioritize a permanent fix.
Reinstalling Microsoft 365 or OneDrive typically does not resolve this specific Stock data type error because the issue often lies in how the Mac version of Excel authenticates with Microsoft's financial data servers. The best approach is to report it directly through the app.
Launch Microsoft Excel on your Mac and open the workbook where the Stock data type error is occurring.
Click on the "Help" menu located in the top macOS menu bar.
Select "Feedback" from the dropdown menu, and then click on "I Don't Like Something".
Describe the "We need to fix your account" error when using the Stock data type. Ensure you check the box to include diagnostic and usage data, then click "Submit" to send the report to Microsoft.
Check for Pending Office Updates
Microsoft frequently releases patches. Ensuring your Excel app is fully updated might resolve the backend service communication error if a fix has just been deployed.
Try WPS Office for Your Spreadsheet Needs on Mac
If Microsoft Excel is experiencing server-side account errors with specific data types, consider switching to WPS Office. It provides a lightweight, highly compatible alternative for Mac users without the complex subscription account hassles.
- 1. Download the Installer: Visit the official WPS Office website and download the free version for Mac.
- 2. Install WPS Office: Open the downloaded package and follow the on-screen instructions to install the application.
- 3. Open Your Excel File: Launch WPS Spreadsheets and open your existing .xlsx file to continue working without account errors.
Frequently Asked Questions
Why does Excel say 'We need to fix your account' only for the Stock data type?
The Stock data type relies on specific online services powered by Microsoft's financial data providers. If Excel's authentication token for this specific backend service gets out of sync on Mac, it triggers this error even if your basic OneDrive sync works perfectly.
Will reinstalling Microsoft 365 fix the Stock data type error?
In most cases reported by Mac users, completely uninstalling and reinstalling Microsoft 365 or OneDrive does not resolve this issue. It is often tied to a server-side authentication bug that requires an official patch from Microsoft.
Are there any workarounds to get stock data in my spreadsheet?
While the native Stock data type is experiencing issues on Mac, you can temporarily use external web queries, manually copy-paste data from financial websites, or open the workbook on a Windows version of Excel where the feature functions correctly.
