How to Disable Adobe Send and Track Outlook Add-in
Question details
The user needs a way to disable the Adobe Send and Track plug-in because it prevents Microsoft Outlook 2016 from opening OFT templates containing Word form controls.
- Product
- Microsoft Outlook 2016
- Device & OS
- not provided
- Scenario
- Opening OFT templates containing Word form controls after installing Adobe Acrobat.
- Observed behavior
- The OFT templates fail to open when the Adobe Send and Track Outlook add-in is active.
Ensure you have administrative privileges on your system, as disabling this feature requires modifying application feature lockdown settings or the system registry.
Disable the Add-in via Feature Lockdown Key
Since the Adobe Acrobat installer cannot be customized to remove the plug-in, you must disable it using the Services Integration feature lockdown key.
By applying the bAdobeSendPluginToggle lockdown key, you can prevent the Send and Track add-in from activating in Microsoft Outlook while allowing the rest of Adobe Acrobat to remain fully functional.
Press the Windows Key + R to open the Run dialog, type 'regedit', and press Enter to launch the system Registry Editor.
Navigate to the Acrobat FeatureLockDown directory, specifically targeting the Services Integration path (usually under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\[Version]\FeatureLockDown\cServices).
Locate the 'bAdobeSendPluginToggle' DWORD value. If it does not exist, right-click to create a new DWORD (32-bit) Value and name it 'bAdobeSendPluginToggle'.
Double-click 'bAdobeSendPluginToggle' and set its value data to 0. This disables the Send and Track plug-in from loading into Microsoft Outlook.
Close the Registry Editor and restart Microsoft Outlook 2016. Try opening your OFT templates containing Word form controls to verify the issue is resolved.
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Frequently Asked Questions
Why do OFT templates fail to open in Outlook 2016?
OFT templates containing Word form controls can conflict with the Adobe Send and Track add-in. The plug-in intercepts certain document loading protocols, which prevents these specific templates from opening.
Can I choose not to install the Adobe Send and Track plug-in during Acrobat setup?
No, the standard Adobe Acrobat installer cannot currently be customized to exclude the Send and Track Outlook plug-in during the initial installation process.
Will disabling this add-in affect my other Adobe Acrobat features?
No. Disabling the add-in via the bAdobeSendPluginToggle key only stops the Send and Track feature from activating inside Microsoft Outlook. The rest of your Acrobat installation will remain fully functional.
