How to Fix Adobe Send and Track File Type Errors in Outlook
Question details
Users are encountering recurring incompatible file type errors when using the Adobe Send and Track plug-in.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Attaching or sending files via Microsoft Outlook using the Adobe Send and Track extension.
- Observed behavior
- The plug-in continuously reports an incompatible file type and displays changing errors that persist until the Outlook application is manually restarted.
Ensure you have administrative privileges to uninstall and install software on your computer, and save any draft emails in Outlook before beginning the troubleshooting process.
Perform a Clean Reinstallation of Adobe Acrobat
Use the official Adobe Cleaner Tool to completely remove existing corrupted application files and install a fresh copy of Acrobat.
Often, standard uninstallation leaves behind registry keys and corrupted files that continue to cause plug-in conflicts in Outlook. Using the dedicated cleaner tool ensures a completely clean slate before reinstalling.
Download the official Adobe Acrobat Cleaner Tool from the Adobe Developer site. Run the executable file and follow the on-screen prompts to completely remove the application.
Once the cleaner tool finishes, reboot your machine to ensure all cached files and background processes related to Acrobat are fully terminated and cleared.
Visit the official Adobe Acrobat DC downloads page to download the latest installer. Run the setup file to install a fresh, updated version of the software on your system.
Manually Reinstall the Send and Track Plug-in
If reinstalling the main Acrobat software does not resolve the issue, manually reinstalling just the Outlook plug-in can fix specific integration errors.
Manage Your Documents and PDFs Seamlessly with WPS Office
Troubleshooting Outlook plug-in errors can be time-consuming. Avoid third-party compatibility issues by using WPS Office, a comprehensive suite that combines word processing, spreadsheets, presentations, and a robust PDF editor into one lightweight application. Enjoy smooth document management without the need for complex add-ins.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the Suite: Run the installer and complete the setup to access Writer, Spreadsheet, Presentation, and PDF tools.
- 3. Open Your Documents: Launch WPS Office and directly open your existing Microsoft Office files or PDFs without worrying about format incompatibility.
Frequently Asked Questions
Why does the Adobe Send and Track plug-in show file type errors?
These errors typically occur due to corrupted plug-in installation files, an outdated version of Adobe Acrobat, or a caching conflict within Outlook's COM Add-ins directory.
How can I temporarily disable the Adobe Send and Track add-in?
Open Microsoft Outlook, go to File > Options > Add-ins. At the bottom of the window, select 'COM Add-ins' from the Manage dropdown and click Go. Uncheck the box next to the Adobe Send and Track add-in and click OK.
Does running the Adobe Cleaner Tool delete my personal PDF files?
No, the cleaner tool is designed exclusively to remove the installation files, registry entries, and application data of Adobe software. Your personal PDF documents and files remain completely safe and untouched on your hard drive.
