Fix the Acrobat Send and Track Outlook Plug-in Account Error
Question details
The user is unable to attach files because the Acrobat Send and Track plug-in for Microsoft Outlook fails to recognize their Adobe account.
- Product
- Adobe Acrobat and Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Attaching a file to an email using the Acrobat Send and Track plug-in in Microsoft Outlook.
- Observed behavior
- The plug-in cannot find the user's Adobe account and prompts an account error, even though the user is already signed in to Adobe.
Ensure you have a stable internet connection and verify that your Microsoft Outlook application is updated to a version officially supported by Adobe.
Update Credentials and Repair the Plug-in Installation
Resolve authentication glitches by updating your saved Adobe credentials, repairing the Acrobat installation, or reinstalling the standalone plug-in.
This error generally occurs due to corrupted credential caches or an outdated plug-in installation. Refreshing your login details or repairing the software usually restores the connection.
Confirm that the plug-in is using the correct Adobe ID and your current password. If your password was recently changed, update the saved credentials directly in the plug-in settings.
If you are using the standalone Send and Track service, uninstall the plug-in from your Windows settings, download the latest version, reinstall it, and sign in again with the Adobe ID associated with your subscription.
If the plug-in was installed as part of the main Adobe Acrobat application, open Acrobat, navigate to the 'Help' menu at the top, and select 'Repair Installation'.
Restart your computer to apply the changes. Open Microsoft Outlook and try attaching a file again to verify that the plug-in successfully connects to your Adobe account.
Try WPS Office for Seamless PDF and Document Management
If you are tired of dealing with complex plug-in errors in Microsoft Office and Acrobat, consider switching to WPS Office. It is a free, lightweight, and highly compatible Office alternative that integrates Word, Excel, PowerPoint, and robust PDF tools into a single, intuitive application.
- 1. Download and Install: Download WPS Office for free from the official website and complete the quick installation process.
- 2. Open Your Document: Launch WPS Office and open the PDF or Office document you wish to view, edit, or share.
- 3. Share Directly: Use the built-in 'Share' feature to generate a secure link or attach the document directly to your email, bypassing the need for external tracking plug-ins.
Frequently Asked Questions
Why does the Acrobat plug-in say I am not signed in when I actually am?
This usually happens when the saved credentials in the Outlook plug-in are outdated or corrupted. Updating your password in the plug-in or repairing the Acrobat installation clears the cached data and forces a fresh authentication.
Which versions of Outlook support the Acrobat Send and Track plug-in?
Adobe regularly updates its plug-ins to support recent versions of Microsoft Outlook, typically including Outlook 2016, 2019, and Microsoft 365. If you are using an older or unsupported version, the plug-in may fail to connect to your account.
Can I track sent PDFs without using the Outlook plug-in?
Yes, you can log in directly to Adobe's Document Cloud via your web browser to upload, send, and track your PDF files without relying on the Microsoft Outlook desktop integration.
