Other PDF Issues

Fix Adobe Send and Track Not Working in Outlook

Anum Mushtaq Oct 22, 2026 868 views

Question details

Users are unable to use the Adobe Send and Track feature within Microsoft Outlook after their Acrobat license expires or following a Microsoft Office update.

How to Fix Adobe Send and Track Not Working in Outlook

Product: Adobe Acrobat / Microsoft Outlook
Device & OS: not provided
Scenario: Attempting to send large files or track documents via email using the Adobe add-in integrated into Microsoft Outlook.
Observed behavior: The Adobe Send and Track plug-in stops functioning, fails to recognize the active subscription, or requires endless sign-ins without resolving the issue.

Before you start

Verify that your Adobe Send and Track subscription is currently active and ensure you know the exact Adobe ID linked to it. Close Microsoft Outlook completely before proceeding with the troubleshooting steps.

Solution 1Recommended

Resolve Acrobat License Conflicts and Reinstall Reader

Use this solution if an expired Acrobat Standard or Pro installation is blocking the add-in from recognizing your active Send and Track subscription.

Often, residual files or conflicting active logins from an expired Adobe Acrobat license can override your active Send and Track subscription, causing Outlook integration to fail.

Sign out of existing Acrobat software

Open your current Adobe Acrobat Standard or Pro application on your desktop, navigate to the Help menu, and click 'Sign Out' to remove the expired credentials.

Uninstall conflicting software

Go to your computer's Control Panel or Settings, select 'Programs and Features', and uninstall the expired Adobe Acrobat software.

Restart your computer

Reboot your system to ensure all background Adobe services are terminated and registry files are cleared.

Install Acrobat Reader and sign in

Download the free Adobe Acrobat Reader desktop application. Launch it and sign in using the specific Adobe ID associated with your active Send and Track subscription.

Resolve Acrobat License Conflicts and Reinstall Reader

Authentication Restored: By logging into the free Reader version with your active ID, Outlook will now pull the correct licensing information for the add-in.

Solution 2

Reinstall or Update the Outlook Plug-in

Best for users experiencing Adobe Send and Track failures immediately after applying a Microsoft Office update.

Share PDFs Seamlessly

Use WPS Office for Effortless PDF Management and Sharing

Avoid Outlook plug-in conflicts entirely. WPS Office features a powerful built-in PDF toolkit that allows you to easily edit, manage, and share documents as secure links without relying on third-party integrations.

1. Open your document: Launch WPS Office and open the PDF or document you wish to share.
2. Click on Share: Locate and click the 'Share' button situated in the top right corner of the application interface.
3. Configure permissions: Choose 'Create Link' and adjust the file permissions to allow viewing or editing as needed.
4. Distribute the link: Copy the generated link and paste it directly into Microsoft Outlook or any other messaging platform.

Generate secure, shareable cloud links for large PDFs directly from the application.Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint) and Adobe PDF files.Lightweight, fast performance that eliminates the need for bulky email add-ins.All-in-one suite combining document editing, spreadsheets, and comprehensive PDF tools.

microsoft office alternative - wps office

Frequently Asked Questions

Why does Adobe Send and Track keep asking me to sign in?

This usually occurs when the Adobe ID logged into Microsoft Outlook does not match the account with the active Send and Track subscription, or if cached credentials from an expired Acrobat license are forcing re-authentication. Uninstalling expired Acrobat software generally resolves this.

Can I use Adobe Send and Track without Microsoft Outlook?

Yes. You can bypass Outlook entirely by accessing the service through your web browser at cloud.acrobat.com/send or by using the free Adobe Acrobat Reader desktop application.

How do I re-enable the Adobe add-in if Outlook disabled it after an update?

In Microsoft Outlook, go to File > Options > Add-ins. At the bottom of the window, change the 'Manage' dropdown to 'Disabled Items' and click 'Go'. Select the Adobe add-in from the list, click 'Enable', and restart Outlook.

PDF Troubleshooting