How to Disable or Remove Adobe Send and Track Outlook Add-In
Question details
The user needs to permanently disable or remove the Adobe Send and Track add-in for all users on a Remote Desktop Services server.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Managing and disabling persistent Outlook COM add-ins in a multi-user enterprise or Remote Desktop environment.
- Observed behavior
- The Adobe Send and Track add-in continues to automatically re-enable itself in Microsoft Outlook even after registry settings are modified to disable it.
Ensure you have administrator privileges on the server or device, as modifying add-ins for multiple users requires elevated permissions.
Contact Adobe Enterprise Support for RDS Environments
Since standard methods fail in Remote Desktop Services (RDS), contacting enterprise support is the only supported method to permanently disable the add-in for all users.
In enterprise setups like Remote Desktop Services, background services and installation policies often force the Adobe Send and Track add-in to reload upon startup.
Adobe provides specific managed installation packages and tools (like the Adobe Customization Wizard) to permanently exclude this add-in, which are accessible via their enterprise support channels.
Collect your Adobe enterprise license details and the number of affected users or servers.
Log in to the Adobe Enterprise Admin Console using your administrator credentials.
Navigate to the Support section and create a new case requesting the supported deployment method to remove the Outlook add-in for managed installations.
Manually Disable the Add-In via Outlook Options
Use this standard method to disable the add-in for individual, non-enterprise users.
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Frequently Asked Questions
Why does the Adobe Send and Track add-in keep re-enabling automatically?
In multi-user or enterprise environments, background updaters, local machine policies, or Adobe's self-healing mechanisms often automatically restore the add-in to its default enabled state to ensure functionality across all profiles.
Can I completely uninstall Adobe Send and Track without removing Adobe Acrobat?
Standard Acrobat installations bundle this add-in automatically. To remove it completely without affecting the rest of Acrobat, administrators typically need to deploy a custom installation package using the Adobe Customization Wizard to exclude the Outlook integration.
How do I check which COM Add-ins are currently running in Microsoft Outlook?
Navigate to File > Options > Add-ins in Microsoft Outlook. Review the list under 'Active Application Add-ins' to see all plugins currently loaded and running in your session.
