Fix Word 2016 Error: Cannot Download the Information You Requested
Question details
The user encounters an error in Word 2016 where clicking a hyperlink fails with the message 'Cannot download the information you requested', even though the link works when pasted directly into a browser.
- Product
- Microsoft Word 2016
- Device & OS
- not provided
- Scenario
- Clicking an embedded hyperlink within a Word document to open an external web page.
- Observed behavior
- Word displays a specific error message preventing the hyperlink from opening in the default web browser.
Before proceeding, manually copy the hyperlink from your Word document and paste it directly into your web browser's address bar to ensure the webpage is currently active and reachable.
Recreate the Hyperlink in Your Word Document
Damaged or improperly formatted hyperlink metadata is a common cause of this error. Re-inserting the link is the quickest and most effective fix.
Sometimes the embedded link carries hidden tracking characters or broken formatting that Word cannot process. Clearing the old link and creating a fresh one usually resolves the immediate issue.
Select the problematic linked text in your Word document, right-click it, and choose 'Remove Hyperlink' from the context menu.
Highlight the text again and press the shortcut 'Ctrl + K' on your keyboard to open the Insert Hyperlink window.
Paste the working web address into the 'Address' field at the bottom of the dialog box and click 'OK' to save.
Verify Default Browser Settings and Disable Word Add-ins
Conflicting third-party Word add-ins or unassigned default browser settings can prevent links from routing correctly.
Adjust Security, Firewall, and Pop-up Blocker Settings
Overly restrictive security software or aggressive pop-up blockers might stop Word from communicating with your internet browser.
Bypass Word 2016 Errors by Switching to WPS Office
If Microsoft Word 2016 continues to struggle with hyperlinks and internet connectivity errors, consider switching to WPS Office. It is a highly compatible, free, and lightweight suite that handles external links smoothly without heavy add-in dependencies.
- 1. Download and Install: Visit the official WPS website, download the free installer, and complete the quick installation process.
- 2. Open Your Document: Launch WPS Writer and open your existing Word document containing the hyperlinks.
- 3. Click Without Errors: Click any hyperlink in the document to see it reliably open in your default web browser.
Frequently Asked Questions
Why does Word say 'Cannot download the information you requested' when clicking a link?
This error generally occurs when Word's built-in security features, corrupted hyperlink formatting, or third-party add-ins interfere with the application's ability to communicate with your default web browser.
Can my antivirus software block hyperlinks in Microsoft Word?
Yes. Overly strict antivirus programs or firewall rules can mistakenly identify the redirect action from Word to your browser as a security threat, thereby blocking the internet connection.
Does changing the default browser fix Word hyperlink errors?
Often, yes. If your default browser settings in Windows are corrupted or unassigned, Word fails to hand off the URL. Re-selecting your default browser (like Chrome or Edge) in the Windows Settings can resolve this communication failure.
How do I remove a broken hyperlink in Word without deleting the text?
Highlight the linked text, right-click on it, and select 'Remove Hyperlink' from the context menu. The text will remain in your document, but the clickable link will be entirely removed.
