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Office Settings & Configuration

How to Fix Ctrl+Shift+L Bullets Shortcut Not Working in Word 2019

WPS EditorWPS Editor Oct 10, 2026 868 views

Question details

The user is unable to use the Ctrl+Shift+L keyboard shortcut to quickly apply bulleted lists to text in Microsoft Word 2019.

How to Fix Ctrl+Shift+L Bullets Shortcut Not Working in Word 2019
Product
Microsoft Word 2019
Device & OS
not provided
Scenario
Attempting to format text as a bulleted list using the standard Ctrl+Shift+L keyboard shortcut.
Observed behavior
The shortcut fails to trigger the bulleted list formatting, which can be caused by system-wide hotkey conflicts from other software or internal Word misconfigurations.
Before you start

Ensure that your keyboard is functioning correctly and check if the Ctrl+Shift+L shortcut works in other applications to verify whether the issue is isolated to Microsoft Word.

Solution 1Recommended

Disable Conflicting Hotkeys in AMD Software Adrenalin Edition

Third-party applications like AMD Software often reserve Ctrl+Shift+L for their own global features, which overrides Word's ability to use the shortcut.

The AMD Software Adrenalin Edition application reserves the Ctrl+Shift+L shortcut by default for its 'Toggle Performance Logging' feature. This global system hook prevents applications like Word, Outlook, and OneNote from recognizing the keystroke.

1
Open AMD Software

Launch the AMD Software Adrenalin Edition application from your system tray or Windows Start menu.

2
Navigate to Hotkey Settings

Click on the gear icon to open Settings, then navigate to the 'Hotkeys' tab.

3
Modify or Disable the Shortcut

Locate the 'Toggle Performance Logging' option. Click on the assigned hotkey (Ctrl+Shift+L) and press Delete to remove it, or reassign it to a different key combination.

Disable Conflicting Hotkeys in AMD Software Adrenalin Edition
Tip: If you use other screen recording or overlay software (like GeForce Experience or OBS), check their settings as well, as they may also intercept keyboard shortcuts.
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Frequently Asked Questions

Why did my Word keyboard shortcuts suddenly stop working?

Keyboard shortcuts in Word typically stop working when another background application updates and claims a global hotkey, or if Word's internal normal.dotm template becomes corrupted.

Can I reset all keyboard shortcuts in Word to their defaults?

Yes, you can reset all keyboard shortcuts. Go to File > Options > Customize Ribbon, click 'Customize' next to Keyboard shortcuts, and then click the 'Reset All...' button at the bottom of the dialog.

Does the Ctrl+Shift+L shortcut work in other Microsoft Office apps?

Yes, Ctrl+Shift+L is a standard Microsoft Office shortcut designed to quickly apply a bulleted list in Outlook and OneNote as well. If a third-party app like AMD Software blocks it, the shortcut will fail across all these programs.