Office Compatibility Issues

How to Fix Microsoft Sway Undo and Copy-Paste Problems in Google Chrome

Maira Mehtab Sep 27, 2026 869 views

Question details

The user is experiencing issues with the undo and copy-paste functions in Microsoft Sway when using Google Chrome, while these features work correctly in Microsoft Edge.

Product: Microsoft Sway
Device & OS: not provided
Scenario: Editing Microsoft Sway presentations within the Google Chrome web browser.
Observed behavior: The undo and copy-paste features fail to work in Chrome, but function normally in other browsers like Edge.

Before you start

Ensure that your Google Chrome browser is updated to the latest version and verify if the issue persists across multiple different Sway presentations before altering any settings.

Solution 1Recommended

Troubleshoot and Reset Google Chrome Settings

Since the issue is isolated to Google Chrome, clearing browsing data and disabling extensions can resolve potential conflicts blocking the clipboard or script execution.

Third-party extensions, particularly ad blockers or clipboard managers, can frequently interfere with web applications like Microsoft Sway.

Clear Browsing Data

Open the Chrome menu, navigate to 'Privacy and security', and select 'Clear browsing data' to remove cached images and cookies that might be causing glitches.

Disable Extensions

Go to 'Extensions' in the Chrome menu and toggle off all extensions to see if a specific third-party add-on is interfering with Microsoft Sway's copy-paste functions.

Reset Chrome Settings

If the issue persists, go to 'Settings', find 'Reset settings', and choose 'Restore settings to their original defaults' to ensure a clean browser state.

Check Multiple Sways: Always test the copy-paste and undo functions in at least two different Sway presentations to rule out file-specific corruption.

Solution 2

Report the Issue to Microsoft 365 Support

If browser troubleshooting does not resolve the issue, it may require a backend fix or intervention from Microsoft support.

Free Microsoft Office alternative

Create Seamless Presentations with WPS Office

If you are tired of browser-based glitches in Microsoft Sway, try WPS Office. It provides a robust, desktop-based Presentation application that ensures your copy-paste and undo functions work flawlessly without relying on web browser compatibility.

1. Download WPS Office: Visit the official WPS website and click 'Download WPS Office Free' to get the installer for your operating system.
2. Open WPS Presentation: Launch the application and select 'Presentation' to start building your slides natively without browser dependencies.
3. Import Existing Work: Open any existing PowerPoint files directly in WPS to continue your work with full format compatibility.

Stable desktop application unaffected by browser extension conflicts.Fully compatible with Microsoft PowerPoint (.ppt, .pptx) formats.Free, lightweight, and feature-rich presentation maker.Familiar user interface for a seamless migration from Microsoft Office.

microsoft office alternative - wps office

Frequently Asked Questions

Why does copy and paste stop working in Chrome but not Edge?

This is often caused by conflicting Chrome extensions, outdated browser cache, or specific security settings in Chrome that block clipboard access for certain web applications like Microsoft Sway.

Can a specific Chrome extension break Microsoft Sway features?

Yes, ad blockers, script blockers, or clipboard manager extensions can interfere with the background scripts Microsoft Sway relies on for essential editing functions like undo and paste.

How do I check if my Sway file is corrupted?

Create a brand new Sway presentation and test the undo and copy-paste functions. If these features work in the new file but not the old one, the original file is likely experiencing corruption.

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