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How to Fix Microsoft Teams Desktop App Frozen and Not Responding
Question details
The user's Microsoft Teams desktop application is completely unresponsive and frozen.
- Product
- Microsoft Teams
- Device & OS
- Windows
- Scenario
- Attempting to use the Microsoft Teams desktop app for communication and collaboration.
- Observed behavior
- The Teams desktop app is frozen, does not respond to any clicks, and the issue persists even after restarting the Windows computer.
Before troubleshooting the desktop app, log in to teams.microsoft.com on your web browser to ensure your Microsoft account and network connection are working correctly.
Reset the Microsoft Teams Desktop App via Settings
Resetting the app clears its local cache and corrupted data without deleting your messages, which frequently resolves freezing issues.
When the Teams desktop application becomes completely unresponsive, the problem is often caused by corrupted temporary files or a glitch in the app's local data directory. Windows provides a built-in reset feature that resolves this without requiring a full reinstallation.
Click on the Start menu and select the gear icon to open Settings, or press the Windows key + I on your keyboard.
Click on 'Apps' in the left-hand menu, then select 'Installed apps' to view all the programs installed on your computer.
Scroll down or use the search bar to locate 'Microsoft Teams'. Click the three dots (More options) next to the app and choose 'Advanced options'.
Scroll down the Advanced options page until you find the Reset section. Click the 'Reset' button, confirm your choice, and then restart Microsoft Teams.
Experience a Lighter, Faster Office Suite with WPS Office
If heavy applications are causing your system to freeze or slow down, consider switching your document tasks to WPS Office. It is a completely free, lightweight, and highly compatible alternative to Microsoft Office, designed to handle all your Word, Excel, and PowerPoint files without the lag.
- 1. Download the Installer: Visit the official WPS Office website and click on the Free Download button.
- 2. Install WPS Office: Run the downloaded executable file and follow the quick on-screen installation prompts.
- 3. Open Your Office Files: Launch WPS Office and instantly open your existing Microsoft Word, Excel, or PowerPoint documents without losing any formatting.
Frequently Asked Questions
Why does my Microsoft Teams keep freezing on Windows?
Teams usually freezes due to corrupted local cache files, outdated application versions, high system resource usage, or conflicting background processes on your Windows computer.
Will resetting Microsoft Teams delete my messages or files?
No, resetting the Teams desktop app only clears local app data, sign-in details, and cache. Your messages, channels, and files are safely stored on Microsoft's cloud servers and will reappear once you log back in.
What should I do if resetting the app doesn't fix the freezing issue?
If resetting doesn't work, try completely uninstalling Microsoft Teams from the 'Installed apps' menu, rebooting your computer, and downloading the latest version from the official Microsoft Teams website.
Can I still access my meetings if the desktop app is completely broken?
Yes, you can temporarily bypass desktop app issues by logging into the Microsoft Teams web app (teams.microsoft.com) using a supported browser like Microsoft Edge or Google Chrome.
