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How to Fix Missing Quick Access Toolbar Icons in Word for Mac
Question details
Custom macro icons fail to appear on the Quick Access Toolbar after a Microsoft Office update.
- Product
- Microsoft Word for Mac
- Device & OS
- macOS
- Scenario
- Using custom macros from the Quick Access Toolbar after updating to Word for Mac version 16.75.
- Observed behavior
- Custom icons disappear from the Quick Access Toolbar, even though the Word.officeUI preferences file records the selected icons correctly.
Ensure you have a stable internet connection and save any open documents before initiating an Office update on your Mac to prevent data loss.
Update Word for Mac to Version 16.76 or Later
Updating to a newer version resolves the known rendering bug from version 16.75 and restores your custom icons automatically.
The issue of missing Quick Access Toolbar icons was a recognized bug in Word for Mac version 16.75. Updating to version 16.76 or a subsequent release restores the icons without requiring you to rebuild your toolbar or manually edit preference files.
Launch Microsoft Word on your Mac and ensure it is the active application.
Click on 'Help' in the top Apple menu bar, then select 'Check for Updates' to open the Microsoft AutoUpdate tool.
Download and install version 16.76 or later. Once the update is complete, restart Word to verify your Quick Access Toolbar icons have returned.
Report the Issue via Microsoft Feedback
If updating your software does not restore the custom macro icons, report the ongoing issue directly to the Microsoft development team.
Try WPS Office for a Stable Mac Experience
Tired of update bugs disrupting your workflow in Microsoft Word? WPS Office provides a lightweight, highly compatible, and free alternative with a stable interface that keeps your custom tools exactly where you left them.
- 1. Download the App: Visit the official WPS Office website and download the macOS installer.
- 2. Install and Open: Run the downloaded package to install WPS Office, then launch WPS Writer.
- 3. Open Your Documents: Drag and drop your existing .docx files into WPS Writer to continue working without missing a beat.
Frequently Asked Questions
Why did my Quick Access Toolbar icons disappear?
This was caused by a known rendering bug in Word for Mac version 16.75. The application failed to display the custom macro icons even though they were still properly saved in the system preferences.
Will deleting or replacing the Word.officeUI file fix the issue?
No, in this specific scenario, deleting or replacing the Word.officeUI preferences file will not fix the issue because the file itself is not corrupted. The bug lies within the Word application's ability to render the icons. You must update the app instead.
Does Microsoft read feedback submitted through 'I Don't Like Something'?
Yes, using the 'I Don't Like Something' feature sends diagnostic data directly to the Microsoft Office development team, helping them identify widespread bugs and deploy fixes in subsequent updates.
