Office Settings & Configuration

How to Fix Office Quick Access Replacing SharePoint Sites

WPS Content Manager Sep 27, 2026 870 views

Question details

Users are unable to find the SharePoint Sites option in Microsoft Office because it has been replaced by Quick Access after a recent software update, leading to missing sites and teams.

How to Fix Office Quick Access Replacing SharePoint Sites After an Update

Product: Microsoft Office
Device & OS: Windows
Scenario: Attempting to access cloud storage and specific SharePoint sites or teams directly from within Office applications.
Observed behavior: The SharePoint Sites option is no longer visible, and the new Quick Access menu fails to display the relevant SharePoint sites and teams as expected.

Before you start

Ensure you have your Microsoft 365 or OneDrive for Business login credentials ready, as you will need to authenticate and reconnect your account services.

Solution 1Recommended

Reconnect the OneDrive for Business Service

Re-adding the cloud storage service forces the Office application to refresh its connection and retrieve your missing SharePoint sites.

This is the most common fix when Office updates disrupt the connection token between the desktop application and SharePoint services.

Open Account Settings

Launch Microsoft Excel (or any other affected Office application) and click on File in the top-left corner, then select Account.

Add the Storage Service

Under the Connected Services section, click on Add a service, hover over Storage, and select OneDrive for Business from the dropdown menu.

Restart the Office Application

Log in with your credentials if prompted, wait a few moments for the service to connect, and then completely close and restart the Office application.

Reconnect the OneDrive for Business Service

Wait for Synchronization: After restarting, it may take a few minutes for the Quick Access list to fully populate with your relevant SharePoint sites and teams.

Solution 2

Test with a New Windows Profile

Testing on a fresh Windows user profile helps determine if the missing sites are caused by local profile corruption rather than an account issue.

Solution 3

Collect Diagnostic Data and Escalate

If clearing the cache only provides temporary relief and multiple colleagues are affected, document the issue and escalate it to Microsoft Support.

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Frequently Asked Questions

Why did Quick Access replace SharePoint Sites in Microsoft Office?

Microsoft rolled out an interface update aimed at consolidating recent files, shared libraries, and SharePoint locations into a single, unified Quick Access menu for easier navigation. However, synchronization issues can sometimes cause specific sites to temporarily disappear during this transition.

Does clearing the Office document cache fix the missing SharePoint sites?

Clearing the Office cache can sometimes force the application to retrieve the latest site lists. However, if the issue stems from an update bug, clearing the cache often provides only temporary relief, and reconnecting the service is a more reliable solution.

How long does it take for SharePoint sites to appear after reconnecting OneDrive for Business?

It typically takes just a few minutes. You must ensure you completely close and restart the Office application after adding the service to trigger the synchronization process.

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