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How to Set Different View Settings for Inbox and Sent Items in New Outlook
Question details
The user wants to enable conversation grouping in the Inbox folder but disable it in the Sent Items folder.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Customizing email organization and layout settings to have distinct viewing formats for different mail folders.
- Observed behavior
- New Outlook applies view setting changes universally across all folders, lacking the ability to maintain independent, folder-specific settings like Classic Outlook does.
Verify whether you are currently using the 'New Outlook' application or the 'Classic Outlook' desktop version, as their capabilities for folder customization differ significantly.
Switch Back to Classic Outlook for Folder-Specific Views
Since New Outlook currently enforces global view settings, reverting to Classic Outlook is the most effective way to apply conversation grouping exclusively to your Inbox.
New Outlook is built on a modernized web-based architecture that simplifies settings by applying them globally. As a result, changing the view in one folder automatically updates all other folders. To regain granular control over individual folders, you must toggle back to the classic desktop application.
Locate the 'New Outlook' toggle switch in the top-right corner of your New Outlook window and turn it off.
If a feedback prompt appears, you can optionally provide your reason for switching (e.g., 'missing folder-specific views') and click 'Submit' to restart the app in Classic mode.
In Classic Outlook, navigate to your Inbox. Click the 'View' tab on the top ribbon, check the box for 'Show as Conversations', and select 'This folder' when prompted.
Navigate to your Sent Items folder. Go to the 'View' tab, uncheck 'Show as Conversations', and confirm that this setting only applies to the current folder.
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Frequently Asked Questions
Will New Outlook eventually support folder-specific view settings?
Microsoft continuously updates New Outlook based on user feedback. While folder-specific settings are not currently available, submitting a feature request via Help > Feedback is the best way to encourage its development.
How do I turn off conversation view completely in New Outlook?
To disable conversation view across all folders, open New Outlook, click the gear icon to access Settings, navigate to Mail > Layout, and under 'Message organization', select 'Show email as individual messages'.
Why did my view settings change when I upgraded to New Outlook?
New Outlook uses a standardized, web-based architecture to simplify the user interface across devices. This global approach currently overrides the individual folder rules you may have set up in Classic Outlook.
