Office for Mac Issues

How to Stop Repeated SharePoint Keychain Prompts on Mac

Maira Mehtab Sep 22, 2026 868 views

Question details

The user needs to stop recurring requests from Microsoft SharePoint or OneDrive asking to access confidential information stored in the macOS keychain.

Product: Microsoft SharePoint and OneDrive
Device & OS: macOS
Scenario: Syncing or accessing files via SharePoint or OneDrive on a Mac.
Observed behavior: The macOS system repeatedly displays a prompt asking the user to grant keychain access to SharePoint or OneDrive.

Before you start

Ensure you have your Microsoft account email and password ready, as you will need to sign back into OneDrive after clearing the cached credentials.

Solution 1Recommended

Clear Keychain Credentials and Reset OneDrive Containers

This is the recommended method to stop persistent keychain prompts by removing corrupted cached credentials and resetting the application's temporary data.

Unlink and Quit OneDrive

Open your OneDrive preferences, unlink your Mac from your Microsoft account, and then quit the OneDrive application entirely.

Clear Keychain Credentials

Open the 'Keychain Access' app on your Mac, search for 'OneDrive' or 'Microsoft', and delete the relevant cached credentials from the list.

Move Container Folders

Open Finder, press Cmd+Shift+G, and navigate to ~/Library/Containers. Locate any OneDrive-related folders and drag them to your desktop.

Restart and Sign In

Launch the OneDrive application from your Applications folder and sign in again with your Microsoft credentials to generate new, uncorrupted authentication tokens.

Test with a New User Profile: If the keychain prompts continue after following these steps, create and test with a new Mac user profile to determine whether your existing macOS user profile is corrupted.

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1. Download WPS Office: Visit the official WPS Office website and download the Mac version for free.
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Frequently Asked Questions

Why does SharePoint keep asking for keychain access on my Mac?

This usually occurs when the authentication tokens stored in your Mac's Keychain become corrupted or out of sync with your Microsoft account, prompting the app to repeatedly request permission.

Is it safe to delete Microsoft credentials from Keychain Access?

Yes. Deleting these cached credentials is safe and simply forces OneDrive or SharePoint to request a fresh, clean authentication token the next time you sign in.

What happens when I move the OneDrive container folders to the desktop?

Moving the container folders acts as a reset for the app's local temporary data. If OneDrive works normally afterward, you can safely delete those old folders from your desktop.

Can a corrupted macOS user profile cause keychain prompts?

Yes, if the keychain database linked to your specific macOS user profile is corrupted, it can trigger persistent permission requests. Creating a new user profile helps isolate and identify this issue.

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