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How to Use Classic Outlook Instead of Outlook on the Web
Question details
The user wants to switch from the web-based or "New" Outlook to the Classic Outlook desktop application to utilize its full feature set.
- Product
- Microsoft Outlook
- Device & OS
- Windows
- Scenario
- Needing advanced email processing, downloading, or printing features that are limited or unavailable in the web version of Microsoft 365.
- Observed behavior
- The user is currently accessing Outlook via a web browser or using the limited "New Outlook" application and is missing the full desktop functionality.
Verify that your Microsoft 365 subscription plan includes access to the full desktop versions of Office applications, as some web-only plans do not allow you to install the classic desktop apps.
Launch and Pin Classic Outlook from the Start Menu
Use the Windows search function to locate your installed Classic Outlook application and pin it to your taskbar for quick access in the future.
If you have the full Microsoft 365 desktop suite installed on your computer, both New Outlook and Classic Outlook may be available simultaneously. You can easily switch back to the classic version by launching its specific executable.
Click the Start button on your Windows taskbar or press the Windows key on your keyboard.
Type "Outlook" into the search bar. Look through the search results for the application simply named "Outlook" (this is the classic version), distinguishing it from the one labeled "Outlook (new)".
Right-click the Classic Outlook app icon in the search results and select "Pin to taskbar". This ensures you can launch the classic version directly without searching for it again.
Toggle Off the 'New Outlook' Switch
If you are trapped in the New Outlook interface, you can use the built-in toggle switch to revert to Classic Outlook.
Install Microsoft 365 Desktop Applications
If Classic Outlook is missing from your system entirely, you need to download and install the desktop Office suite from your Microsoft account.
Need a Lightweight Desktop Office Suite? Try WPS Office
While you use Outlook for your emails, consider WPS Office as a free, lightweight, and powerful alternative for all your document processing needs. Enjoy full desktop functionality for Word, Excel, and PowerPoint files without the heavy subscription fees.
- 1. Download the installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install the suite: Run the downloaded executable file and follow the quick setup wizard to install the software on your desktop.
- 3. Open your files: Launch WPS Office and directly open any existing Microsoft Office documents to start editing immediately.
Frequently Asked Questions
Can I use Classic Outlook without an internet connection?
Yes. Unlike Outlook on the Web, the Classic Outlook desktop application caches your emails locally, allowing you to read, search, and draft messages even when you are offline. They will send automatically once your connection is restored.
Why does my Microsoft 365 plan only let me use Outlook on the Web?
Certain basic licenses, such as Microsoft 365 Business Basic or Office 365 E1, only include web and mobile versions of the applications. You need a license like Business Standard or higher to download and use the Classic Outlook desktop app.
Will Microsoft force me to use New Outlook instead of Classic?
Microsoft is gradually transitioning users to the New Outlook experience. However, the Classic Outlook application remains fully supported and available. You can continue to use it by toggling off the 'New Outlook' switch or launching the classic app directly from the Start menu.
