How to Repair Microsoft Word and Excel When Both Stop Working

To repair Microsoft Word and Excel when both stop working, first identify the correct account, file, device, or service context. The steps below isolate the cause and apply a result you can verify.

Protect the Workbook and Isolate the Affected Excel Feature

Start by confirming whether the symptom affects one file, one device, one account, or the service itself. That distinction determines whether the next action belongs in the desktop app, the web portal, or an administrator console.

Quick Excel Check

First, save your work and close all Office programs. Next, press the *"Windows Key + I" *to open "Settings, and verify the final state before changing any backup or secondary account.

Why This Can Happen

• The wrong personal, work, school, billing, or administrator account is selected
• A license, permission, connection, file rule, or local setting does not match the requested action
• Cached credentials or an incomplete synchronization or activation state hides the current server status
• The workbook or Excel configuration requires a more specific control than a generic restart

How to Repair Microsoft Word and Excel When Both Stop Working

1. Save your work and close all Office programs
2. Press the *"Windows Key + I" *to open "Settings
3. Go to "Apps"> "Installed apps"
4. Click the "three dots (...)" next to the name and select "Modify"
5. Click "Repair", then click Repair again to confirm

After the final step, reopen the affected app, portal, file, or account page and confirm the exact status or behavior described in the title.

WPS Office: A Free, AI-Powered Microsoft Office Alternative

WPS Office cannot directly change Microsoft-side account, billing, subscription, activation, tenant, OneDrive service, or SharePoint permission state. Those changes must be completed in the appropriate Microsoft portal.

WPS Office is a free Microsoft Office-compatible suite for everyday documents, spreadsheets, presentations, and PDFs, including common DOCX, XLSX, PPTX, and PDF files. WPS AI in Spreadsheets can turn plain-language requests into formulas, help clean and analyze data, and create summaries or charts, while Writer, Presentation, and PDF add AI tools for drafting, slide creation, summarization, and document Q&A. AI availability and limits can vary by plan, platform, region, and version.

Test advanced macros, add-ins, external connections, sensitivity controls, and Microsoft-only cloud integrations on a copy before moving a critical workflow.

Practical Checks That Prevent a Repeat

• Record which account, app, and file owns the workflow
• Keep a verified backup before removing access, changing ownership, or replacing a local file
• Apply high-impact changes to one test item or user before expanding the scope
• Save confirmation numbers, dates, and screenshots of the final settings when they affect billing, security, or permissions

Frequently Asked Questions

What should I verify before I save your work and close all Office programs?

Save your work and close all Office programs. Use a separate copy first, especially for corrupted files, templates, charts, conditional formatting, formulas, or workbooks containing complex objects.

Why is it important to press the *"Windows Key + I" *to open "Settings?

Use Evaluate Formula or Manage Rules, inspect the exact references and Applies to range, and test representative blank, valid, and boundary values. Confirm the account type, product version, ownership, and permissions before assuming the control is unavailable.

Can I safely test the step to go to "Apps"> "Installed apps" on a limited scope?

The selected format may not support every feature. Watch the compatibility warning and reopen the saved file to check formulas, objects, macros, and layout. Keep the relevant backup or confirmation until you have checked the result.

What final check proves I was able to repair Microsoft Word and Excel when both stop working?

Click "Repair", then click Repair again to confirm. Reopen the affected app or portal and confirm that the expected status persists.