Why Teams Keeps Planner App Showing and How to Fix It

This guide walks you through office apps not working using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Microsoft Planner App Showing

Hi A member of staff has created two Plans in MS Planner on their account and shared them to numerous users including myself. When he and I downloaded the Planner App on each of our phones we are unable to see the two Plans in the app despite being able to see other plans we each created previously. One of the plans was created within Teams and the other within Planner itself. Its very odd and I cannot find a solution to get them to show in the App. If you remove the app and simply go to tasks.office.com on the browser on the phone you can see all the plans you have access to just like you would if you went to the online Planner on your laptop/desktop. Please can someone tell me what I need to adjust or do differently to see said plans in the Planner App. Seems odd if it does not work and pointless having the Planner app if its not going to host the very thing its meant for. Quite frustrating. Kind regards **Moderator note: personal info removed**

Quick Answer for Office Won't Complete Task

The Microsoft Planner mobile app has limited functionality compared to the desktop version, showing only plans added to a tab in a channel within a team.

Likely Causes Behind Common Office Apps Not Working Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger office apps not working.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Repairing Office Startup Issues

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. To resolve visibility issues, ensure plans are properly added to a channel in Teams or adjust settings for mobile visibility.

2. Since all plans are accessible via browser at tasks.office.com, use that method until the app's functionality improves or plans are configured for mobile access.

Alternative Solutions for Broader Office Apps Not Working Workarounds

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Run Quick Repair, then Online Repair from Programs and Features if the app still fails.

4. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Office Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat Office Apps Not Working

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Document exact error messages before the next troubleshooting attempt.

FAQs About Microsoft Troubleshooting FAQ

Can WPS Office fix this office apps not working issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.