Fix Adobe Acrobat Pro Causing Accounting Software to Stop Responding
Question details
The user's accounting software freezes and stops responding after installing or updating Adobe Acrobat Pro DC for PDF-to-Excel conversion purposes.
- Product
- Adobe Acrobat Pro DC / Accounting Software
- Device & OS
- not provided
- Scenario
- Attempting to use accounting software alongside Adobe Acrobat Pro DC, specifically after setting it up for PDF-to-Excel workflows.
- Observed behavior
- The accounting software becomes completely unresponsive and freezes.
Before troubleshooting, ensure you have the exact version numbers for your accounting software, operating system, and Adobe Acrobat Pro DC, as this information is crucial for pinpointing specific compatibility issues.
Disable the Adobe Acrobat Integration Add-in
Identify and turn off any add-ins Adobe Acrobat may have installed within your accounting software to resolve freezing conflicts.
Adobe Acrobat Pro often installs background integrations or add-ins to facilitate PDF creation and conversion directly within third-party apps. These integrations can conflict with the accounting software's native processes and cause it to stop responding.
Launch your accounting software and navigate to its primary settings, preferences, or options menu.
Look for a section labeled 'Add-ins', 'Integrations', 'Extensions', or 'Plugins' within the software settings.
Find the Adobe Acrobat integration on the list and uncheck the box or toggle the switch to disable it.
Restart your accounting software completely and test its functionality to see if performance is restored without freezing.
Convert PDF to Excel Safely Using WPS Office
Avoid third-party add-in conflicts that crash your accounting software by using WPS Office's built-in, lightweight PDF to Excel conversion tools.
- 1. Open WPS Office: Launch the WPS Office application on your computer.
- 2. Access the PDF Tool: Click on the 'PDF' tab or open your specific PDF document directly in WPS PDF.
- 3. Select PDF to Excel: Navigate to the 'Tools' menu at the top of the interface and select the 'PDF to Excel' option.
- 4. Convert and Save: Choose your desired output folder and click 'Convert' to generate a fully formatted Excel spreadsheet ready for your accounting software.
Frequently Asked Questions
Why does Adobe Acrobat Pro crash my accounting software?
Adobe Acrobat installs background integrations to facilitate PDF handling directly within other apps. These add-ins can conflict with the accounting software's code, leading to memory issues and unresponsiveness.
Will disabling the Acrobat add-in prevent me from viewing PDFs?
No, disabling the integration add-in within your accounting software only stops the direct background bridge between the two programs. You can still open and view PDF files normally using any standalone PDF reader.
How do I find out what version of Adobe Acrobat I am running?
Open Adobe Acrobat Pro, go to the 'Help' menu located at the top toolbar, and select 'About Adobe Acrobat Pro'. A dialog box will appear displaying your exact software version number.
What should I do if my accounting software still freezes after disabling add-ins?
If the issue persists, verify that your operating system and accounting software are fully updated. If everything is up to date, contact the accounting software vendor's support team to check for known conflicts with recent Acrobat releases.
