Fix AMD Software Falsely Detecting Office Files as Alien: Isolation
Question details
Users report that AMD Software incorrectly identifies Microsoft Office executable files as the game 'Alien: Isolation', causing confusion and sometimes coinciding with application or system crashes.
- Product
- Microsoft Office / AMD Software
- Device & OS
- not provided
- Scenario
- Using Microsoft Office on a PC equipped with AMD graphics and driver software.
- Observed behavior
- AMD Software lists Microsoft Office files as belonging to 'Alien: Isolation', creating a false positive in the game library.
Verify your current versions of Windows, Microsoft Office, and AMD drivers (Adrenalin or Pro) to determine if this is a cosmetic bug or a driver instability issue.
Update System Drivers and Isolate Crash Triggers
Since this detection is a known false positive, the best approach is to ensure all software is updated and check if the crashes are genuinely related to the Office application.
Many users have experienced this bug for years across various driver versions. If your system is crashing, you need to isolate whether the crash happens during gaming, while using Office, or independently at random times.
Navigate to Settings > Update & Security > Windows Update. Click 'Check for updates' and install any pending system patches.
Open Word or Excel. Go to File > Account, click on 'Update Options' under Product Information, and select 'Update Now'.
Open the AMD Software application on your PC, check for the latest driver updates, or visit the official AMD website to download the newest Adrenalin or Pro drivers.
Keep a log of when the laptop crashes. If it only crashes randomly and not specifically when using Office, the Alien: Isolation false detection is likely harmless and unrelated to the system instability.
Report the False Detection to AMD
If your drivers are fully up to date and the false positive continues to appear in your software library, report the bug to AMD directly.
Switch to WPS Office for a Glitch-Free Experience
If false positives and software conflicts are disrupting your productivity, try switching to WPS Office. It provides a lightweight, unified desktop experience that minimizes system resource usage and avoids the driver conflicts sometimes seen with heavy enterprise applications.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for Windows.
- 2. Install the Application: Run the setup file and follow the quick installation prompts to configure your preferences.
- 3. Open Your Files: Launch WPS Office and instantly open your existing Microsoft Office documents without losing any formatting.
Frequently Asked Questions
Why does AMD Software think my Microsoft Office files are Alien: Isolation?
This happens due to a flaw in the AMD Software's game detection algorithm. It mistakenly reads the file signature or executable properties of certain Office files and incorrectly matches them to the game Alien: Isolation in its database.
Will this false detection cause my laptop to crash?
The false detection itself is a cosmetic software bug and does not cause crashes. However, if your laptop is crashing, it is likely due to outdated system drivers, overheating, or a separate underlying conflict.
Can I manually remove Microsoft Office from the AMD game library?
You can try right-clicking the false Alien: Isolation entry in the AMD Software Gaming tab and selecting 'Remove'. However, if the software's auto-scan is active, it may re-detect it until AMD officially patches the bug.
