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Fix Device Management Option Missing in Microsoft 365 Admin Center

Rana Garcia Oct 9, 2026 869 views

Question details

The user is unable to locate the Device Management option within the Microsoft 365 Admin Center interface.

How to Fix Missing Device Management in Microsoft 365 Admin Center

Product: Microsoft 365
Device & OS: not provided
Scenario: Attempting to manage connected device identities, policies, or access rules within the organization's administration portal.
Observed behavior: The device management tools and menus are completely missing or invisible in the standard Microsoft 365 admin dashboard.

Before you start

Ensure you have your Microsoft admin login credentials ready. You will need to verify that your account is assigned an appropriate administrative role, such as Global Administrator or Cloud Device Administrator, before proceeding.

Solution 1Recommended

Manage Devices via Microsoft Entra Admin Center

Use the Microsoft Entra admin center, which is now the dedicated portal for handling device identities and permissions.

Microsoft handles device identities and access management through Microsoft Entra (formerly Azure Active Directory) rather than the standard Microsoft 365 Admin Center. If the option appears missing in Microsoft 365, you simply need to navigate to the correct administration portal.

Access Microsoft Entra

Open your web browser and navigate directly to the Microsoft Entra admin center at entra.microsoft.com.

Sign In with Admin Credentials

Log in using your organizational account. Ensure this account has Global Administrator, Intune Administrator, or Cloud Device Administrator privileges.

Navigate to Device Management

In the left-hand navigation pane, expand the 'Identity' dropdown menu, then click on 'Devices'. Here, you can select 'All devices' to view and manage connected hardware identities.

Manage Devices via Microsoft Entra Admin Center

Administrator Roles Check: If you still cannot see the Devices menu inside the Microsoft Entra portal, your account likely lacks the necessary permissions. Contact your organization's Global Administrator to request the Cloud Device Administrator role.

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Frequently Asked Questions

Why was Device Management removed from the Microsoft 365 Admin Center?

Microsoft consolidated identity and access management tools into Microsoft Entra to provide a more centralized and secure platform for managing users, devices, and applications across all Microsoft cloud services.

What administrator roles are required to manage devices?

To manage device identities effectively, your Microsoft account typically needs to be assigned the Global Administrator, Cloud Device Administrator, or Intune Administrator role within your organization's tenant.

Can I manage mobile devices using the Microsoft Entra admin center?

Yes, Microsoft Entra allows you to view and manage the identities of registered mobile devices. However, detailed mobile device management (MDM) policies and app deployments are usually handled through Microsoft Intune.

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