Fix Microsoft Bookings Staff Page Stuck on Loading
Question details
The Microsoft Bookings page remains stuck on the loading screen indefinitely when there are no available appointments.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Customers attempt to book an appointment when all staff members are fully booked for a particular service.
- Observed behavior
- Instead of showing an unavailable message, the Bookings page gets stuck in an infinite loading loop, preventing customers from proceeding.
Ensure you have administrator access to your Microsoft Bookings calendar to modify the service publishing options.
Temporarily Disable Publication for Fully Booked Services
Manually unpublish services that have no availability to prevent the infinite loading issue for your customers.
This issue occurs because Microsoft Bookings struggles to render the calendar when every staff member assigned to a service is fully booked. Disabling the publication of the affected service will replace the continuous loading screen with a message prompting customers to contact your business or check back later.
Log in to Microsoft 365, open the Bookings app, and select the specific calendar experiencing the loading issue.
Click on the 'Services' tab located on the left-hand navigation menu.
Select the specific service that currently has no staff availability and is causing the page to stall.
Scroll to the 'Publishing options' section and toggle off the setting to publish this service.
Save the configuration. Remember to manually re-enable publication once staff availability opens up again.
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Frequently Asked Questions
Why does my Microsoft Bookings page just keep loading?
This typically happens when all staff members assigned to a particular service are fully booked. The system fails to correctly load the 'unavailable' state and gets stuck in an infinite loading loop instead.
Will customers still see my other services if I disable one?
Yes. Disabling the publishing option for a specific fully-booked service only hides that individual service from your public booking page. Customers will still be able to view and book your other available services without encountering the loading error.
Is there a permanent fix for the Bookings loading issue?
Currently, there is no automatic fix available from Microsoft for this specific bug. Manually disabling and re-enabling services based on staff availability is the most reliable workaround until Microsoft rolls out an update.
