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Fix Microsoft Forms Answers Deselecting When Moving to Next Question

Adam Davis Oct 1, 2026 868 views

Question details

The user needs to resolve an issue where selected answers in Microsoft Forms disappear when transitioning to subsequent questions.

How to Fix Microsoft Forms Answers Deselecting When Moving to the Next Question

Product: Microsoft Forms
Device & OS: not provided
Scenario: Filling out or testing a multi-question survey, quiz, or form online.
Observed behavior: Answers that are selected on one question are automatically cleared or deselected after the user moves to the next question or page.

Before you start

Ensure your internet connection is stable, as temporary network drops can prevent form selections from syncing properly before the next page loads.

Solution 1Recommended

Test in a Different Browser or Device

Browser cache issues or incompatible extensions can interfere with form scripts, causing answers to fail to register.

Often, temporary browser data or aggressive ad-blocking extensions prevent Microsoft Forms scripts from executing correctly. Testing in a clean environment helps identify if the browser is the root cause.

Use Incognito Mode

Open the Microsoft Forms link in an Incognito or Private browsing window to temporarily disable most extensions and cache.

Switch Web Browsers

If the issue persists in private mode, copy the form link and open it in a completely different web browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.

Test on Another Device

Access and fill out the form using a smartphone, tablet, or another computer to rule out hardware or localized operating system glitches.

Identify Account Type: While testing, note whether you are logged into a personal Microsoft account or a Work/School account, as organizational security policies can sometimes affect form behavior.

Solution 2

Duplicate the Form to Isolate Corruption

The specific form file might be corrupted or contain conflicting branching logic that resets previous answers.

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Frequently Asked Questions

Why do my Microsoft Forms answers disappear when I click next?

This typically occurs due to browser cache conflicts, outdated web browser versions, or brief internet connectivity drops that prevent the form from saving your selection before loading the next page.

Does branching logic affect how answers are saved in Microsoft Forms?

Yes. If branching logic is configured incorrectly, navigating to a specific section might reset or bypass previously answered questions, causing them to appear deselected or cleared.

How can I check if the issue is related to my specific Microsoft account?

Create a new test form from a different Microsoft account (e.g., use a personal account instead of a Work/School account). If the issue disappears, it is likely tied to organizational restrictions or profile corruption on the original account.

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