Fix Microsoft Forms New Form Page Loading Indefinitely
Question details
Users experience an indefinite spinning loading screen when attempting to create a new form or quiz.
- Product
- Microsoft Forms
- Device & OS
- not provided
- Scenario
- Creating a new form or quiz via the Microsoft Forms web application.
- Observed behavior
- The page remains stuck on a spinning loading screen indefinitely, despite Forms and Office services being enabled in Azure.
Before troubleshooting, ensure your internet connection is stable and verify that your organization hasn't temporarily disabled access to Microsoft Forms in the Microsoft 365 admin center.
Verify Browser Compatibility and Network Access
Since Microsoft Forms is a web-based application, most loading issues are tied to browser cache, extensions, or network restrictions.
Web applications like Microsoft Forms rely heavily on your browser's cached data and network permissions. Clearing out temporary data or bypassing extensions is the most effective way to resolve indefinite loading screens.
Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) to open a private or incognito window, then navigate to Microsoft Forms. This bypasses cached data and active extensions.
Sign in to the Microsoft 365 Admin Center to ensure the affected user account has an active license that includes Microsoft Forms access.
If you are using Microsoft Edge, try opening the form in Google Chrome or Mozilla Firefox to rule out browser-specific rendering issues.
Clear Outlook Custom Forms Cache
This solution is strictly for users who are confusing Microsoft web forms with Outlook desktop custom forms.
Tired of Microsoft Office Loading Errors? Try WPS Office
If you frequently encounter loading screens and service issues with heavy cloud-based Microsoft tools, consider switching to WPS Office. It is a free, lightweight, and highly compatible alternative that lets you handle documents, spreadsheets, and presentations seamlessly without relying on unstable web services.
- 1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
- 2. Install the software: Run the lightweight installer. The process takes only a few minutes and requires minimal system resources compared to Microsoft 365.
- 3. Open and edit your files: Launch WPS Office and immediately open your existing Microsoft Office documents without any format loss or loading delays.
Frequently Asked Questions
Why is Microsoft Forms stuck on a spinning wheel?
This typically occurs due to browser cache conflicts, network restrictions, or temporary Azure service outages preventing the web application from fully loading.
Does clearing the Outlook forms cache fix Microsoft Forms web issues?
No. Clearing the Outlook custom forms cache (or renaming frmcache.dat) only resolves issues with forms inside the Outlook desktop client, not the Microsoft Forms web app.
How can I check if I have the correct license for Microsoft Forms?
You can verify your license by logging into the Microsoft 365 Admin Center, navigating to 'Users', selecting your account, and checking the 'Licenses and apps' tab to ensure Microsoft Forms is enabled.
Will using a different browser fix the indefinite loading issue?
Yes, in many cases, switching to a different supported browser or using a Private/Incognito window can bypass corrupted cached data or misbehaving extensions that are causing the page to hang.
