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Fix Power BI Dashboards Not Loading in SharePoint
Question details
Users are experiencing issues where Power BI dashboards embedded on a SharePoint page frequently fail to load, and the Power BI application itself is completely inaccessible.
- Product
- Microsoft Power BI and SharePoint
- Device & OS
- not provided
- Scenario
- Viewing or embedding Power BI dashboards within a SharePoint intranet page.
- Observed behavior
- The embedded Power BI dashboards do not render on the page, and users cannot access the standalone Power BI application.
Verify your network connection and check the Microsoft 365 Service Health Dashboard to ensure there are no ongoing global outages for Power BI or SharePoint.
Seek Support from the Microsoft Fabric Community
Since this is an account, application, or access-related issue with Power BI, the most effective approach is to escalate it to specialized Microsoft support.
Power BI integration with SharePoint relies on complex backend authentications and permissions. When both the embedded dashboard and the application fail, it typically points to an account access issue or a temporary service interruption on Microsoft's end.
Open your web browser and navigate to the official Microsoft Fabric Community forums.
Navigate to the specific Power BI section to find discussions and support related to dashboards, access issues, and SharePoint embedding.
Create a new post detailing your issue. Include any error codes you see on the SharePoint page so that Power BI support specialists can properly investigate your account and application access.
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Frequently Asked Questions
Why does my Power BI dashboard show a blank screen in SharePoint?
A blank screen usually occurs due to browser cache issues, insufficient report permissions, or an expired Microsoft 365 authentication token. Try clearing your browser cache or signing out and signing back into your Microsoft account.
Do users need a Power BI Pro license to view embedded dashboards in SharePoint?
Yes, both the user embedding the report and the users viewing the report need a Power BI Pro or Premium Per User (PPU) license, unless the Power BI workspace is hosted in a Power BI Premium capacity.
How do I correctly embed a Power BI report in SharePoint Online?
To embed a report, open your report in Power BI, navigate to File > Embed report > SharePoint Online, copy the generated URL, and paste it into the Power BI web part settings on your SharePoint page.
