Others

Fix Shared Mailbox Not Receiving SharePoint Emails from Power Automate

WPS Editor Oct 1, 2026 868 views

Question details

A shared mailbox is failing to receive SharePoint notification emails triggered by a Power Automate flow, while personal mailboxes continue to receive them normally.

How to Fix Shared Mailbox Not Receiving SharePoint Emails from Power Automate

Product: Microsoft Power Automate
Device & OS: not provided
Scenario: Using a Power Automate flow to send automated SharePoint notifications to a shared mailbox in Microsoft Outlook.
Observed behavior: The flow executes properly for personal mailboxes, but the emails do not arrive in the shared mailbox, despite the shared mailbox functioning correctly for other incoming emails.

Before you start

Verify that the shared mailbox has sufficient storage quota and check its Junk Email or Deleted Items folders to ensure the SharePoint emails aren't being automatically filtered out.

Solution 1Recommended

Verify Flow Configuration and Shared Mailbox Permissions

Check the run history in Power Automate and ensure the account running the flow has the correct Exchange permissions to send to or access the shared mailbox.

Often, a flow might show as successful in Power Automate, but the email gets dropped at the Exchange level due to permission misconfigurations or inbox rules specific to the shared mailbox.

Check flow run history

Open Power Automate, navigate to 'My flows', click on your specific SharePoint notification flow, and review the 28-day Run History. Expand the 'Send an email' action to check for hidden delivery errors.

Verify mailbox permissions

Contact your IT administrator to confirm that the account authenticating the Power Automate flow has 'Send As' or 'Read and Manage' permissions for the shared mailbox in the Exchange Admin Center.

Check mailbox rules in OWA

Log into the shared mailbox using Outlook on the Web (OWA). Go to Settings > Mail > Rules and disable any rules that might be forwarding or deleting emails originating from SharePoint or Power Apps.

Verify Flow Configuration and Shared Mailbox Permissions

Use 'Send an email from a shared mailbox': If you are using the standard 'Send an email (V2)' action, try replacing it with the 'Send an email from a shared mailbox (V2)' action in your flow to resolve delivery and permission conflicts.

Solution 2

Request Assistance from the Power Automate Community

If basic troubleshooting does not resolve the issue, consult the Microsoft Power Automate Community for expert assistance regarding backend flow bugs.

Free Microsoft Office alternative

Boost Your Productivity with WPS Office

While fixing Microsoft Power Automate flows and Outlook shared mailboxes can be highly technical, managing your daily documents shouldn't be. WPS Office offers a free, lightweight, and incredibly powerful office suite that is fully compatible with Microsoft formats.

1. Download the software: Visit the official WPS Office website and download the free installer for your operating system.
2. Install WPS Office: Run the setup file and follow the on-screen instructions to install the application.
3. Open your documents: Launch WPS Office and instantly open any existing Microsoft Office files without worrying about format issues.

Fully compatible with Microsoft Word, Excel, and PowerPoint files (.docx, .xlsx, .pptx).Free and lightweight alternative to Microsoft Office, consuming fewer system resources.Built-in PDF editing tools for seamless document workflows alongside your emails.Familiar user interface makes migrating from Microsoft Office effortless and requires no retraining.

microsoft office alternative - wps office

Frequently Asked Questions

Why do personal mailboxes receive the Power Automate emails but the shared mailbox doesn't?

This usually happens due to permission mismatches with the shared mailbox, strict spam filters applied specifically to shared accounts at the Exchange level, or custom Inbox rules that move the automated emails to a hidden folder.

How do I check if my Power Automate email action actually triggered?

Go to your Power Automate dashboard, click on 'My flows', select the flow in question, and view the run history. Click on a specific run to see if the 'Send an email' action shows a green checkmark indicating the request successfully left Power Automate.

Can anti-spam policies block Power Automate emails to shared mailboxes?

Yes, Microsoft Defender for Office 365 or your organization's anti-spam policies might flag bulk automated emails from SharePoint as spam, routing them to the Junk folder or quarantining them before they reach the shared mailbox inbox.

Office Quick Solutions