Fix SharePoint Activity Feed Not Showing Previous Activity or News
Question details
The user is experiencing an issue where a specific SharePoint site fails to display past activity and news items in its feed.
- Product
- SharePoint
- Device & OS
- not provided
- Scenario
- Viewing site history and news feeds on a SharePoint site.
- Observed behavior
- The Activity Feed is blank or missing older activity and news for one specific site, while other SharePoint sites function correctly.
Ensure you have SharePoint Administrator privileges to access the admin center settings and the appropriate permissions to raise support tickets in Microsoft 365.
Create a Microsoft 365 Support Request
If the activity feed issue is isolated to a single site while others work correctly, backend site logs must be investigated by Microsoft.
Because the issue only affects a single SharePoint site and not the entire tenant, it is highly likely a localized site configuration or backend indexing error.
Microsoft support engineers have the tools to collect specific site logs and correct the background configuration.
Go to the Microsoft 365 admin center and log in with your global administrator or support administrator credentials.
On the left navigation menu, click 'Support' and then select 'Help & support' or 'New service request'.
Describe the issue, specifying that only a single SharePoint site is missing its previous activity and news feed, while other sites behave normally.
Submit the ticket and provide the exact URL of the affected SharePoint site to the support engineer to expedite the troubleshooting process.
Verify Delve and Feature Settings in SharePoint Admin Center
Ensure that features enabling activity tracking are turned on globally across your tenant.
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Frequently Asked Questions
Why is the SharePoint Activity web part blank?
The Activity web part may appear blank if there has been no recent activity on the site, if the viewer lacks permission to see the items, or if backend Microsoft Graph services are temporarily out of sync.
How do I force the SharePoint news feed to update?
You can try unpublishing and republishing the news post, clearing your browser cache, or removing and re-adding the News web part to the SharePoint page to force a refresh.
Are Delve settings required for the SharePoint activity feed to work?
Yes, SharePoint heavily relies on Microsoft Graph and Delve functionality. If Delve is disabled at the tenant level in the SharePoint admin center, activity feeds will not display recent user activities.
