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Fix SharePoint Android App Wi-Fi Connection Errors

Maira Mehtab Sep 27, 2026 868 views

Question details

Users are experiencing an issue where the SharePoint app falsely claims a Wi-Fi connection is needed to function, despite the device already being connected to a stable Wi-Fi network.

Product: SharePoint Android App
Device & OS: Android
Scenario: Accessing company intranets or opening files via the SharePoint app over a wireless network.
Observed behavior: The app halts operations and displays an error stating a Wi-Fi connection is required, preventing the user from syncing, viewing, or editing files.

Before you start

Ensure your device's airplane mode is completely disabled and confirm that your mobile browser or other apps can successfully access the internet through your current Wi-Fi connection.

Solution 1Recommended

Check App Network and Data Permissions

Verify that your Android system settings are not restricting the SharePoint app from utilizing your Wi-Fi or mobile data.

Android's battery saving and data restriction features can sometimes mistakenly block apps from recognizing active network connections. Ensuring unrestricted access helps the app communicate with Microsoft servers correctly.

Open App Settings

Navigate to your Android device's 'Settings' app and tap on 'Apps' or 'App Management'.

Locate SharePoint

Scroll through your installed applications list and select 'SharePoint'.

Verify Data Usage Allowances

Tap on 'Mobile data & Wi-Fi' or 'Data usage'. Ensure that 'Background data', 'Wi-Fi', and 'Unrestricted data usage' (if applicable) are toggled on.

Solution 2

Reinstall the SharePoint App and Restart

A clean installation can resolve underlying corrupted cache files or configuration conflicts causing the false network error.

Solution 3

Test Alternative Networks and Contact Support

Determine if the issue is specific to your current router or network firewall, and escalate the problem to your administrator if necessary.

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Frequently Asked Questions

Why does SharePoint say 'Wi-Fi connection required' when my internet is working fine?

This happens due to a glitch in the app's network detection API, restrictive Android battery or data saving settings that block background data, or an outdated and corrupted app cache preventing proper synchronization.

Can I access my SharePoint files offline on an Android device?

Yes, but only if you previously marked specific files or folders to be kept offline within the app while you still had an active network connection. Browsing the full directory structure requires active internet.

Will clearing the app cache fix the network error without uninstalling?

Often, yes. Navigating to your Android Settings > Apps > SharePoint > Storage and selecting 'Clear Cache' can resolve minor network synchronization glitches without forcing you to completely reinstall the app and log back in.

How do I submit a bug report or ticket to Microsoft for the Android app?

Standard end-users typically cannot open tickets directly with Microsoft support. You must report the issue to your company's internal IT department or Microsoft 365 Administrator, who has the required permissions to raise a support request through their admin portal.

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