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Fix SharePoint JSON View Formatting Missing Email and Phone Values

WPS Editor Sep 30, 2026 869 views

Question details

The user needs to fix an issue where email and phone values disappear from a SharePoint list view when using JSON formatting and publishing it on a page.

Fix SharePoint JSON View Formatting Missing Email and Phone Values

Product: Microsoft SharePoint
Device & OS: not provided
Scenario: Publishing a SharePoint list view with custom JSON formatting onto a page web part.
Observed behavior: Contact names display correctly in the published page, but email addresses and phone numbers disappear despite showing perfectly in the native list view.

Before you start

Ensure you have the necessary site owner or designer permissions to edit the SharePoint page and modify the JSON view formatting code.

Solution 1Recommended

Seek Guidance on Microsoft Q&A (SharePoint Development)

Use the official Microsoft Q&A forum to get specialized help from SharePoint development experts regarding page rendering bugs.

Discrepancies between how JSON formatting renders in a native list view versus a page web part are often caused by rendering engine bugs or unexposed field references. Escalate this developer-level issue to the official Microsoft community.

Navigate to Microsoft Q&A

Open your web browser and go to the official Microsoft Q&A website.

Ask a Question

Click the 'Ask a question' button and write a detailed description of your issue, including the JSON code you are using for your formatting.

Apply the Correct Tags

Ensure you add the 'SharePoint Development' tag to your post so that the right experts and Microsoft support engineers can find and review your inquiry.

Seek Guidance on Microsoft Q&A (SharePoint Development)

Tip: Including screenshots of the list view versus the published page view in your post will help engineers diagnose the problem faster.

Solution 2

Report the Issue in the SharePoint GitHub Repository

Submit a bug report directly to the SharePoint development documentation repository if you suspect the issue is a systemic flaw.

Solution 3

Verify Internal Column Names in JSON Code

Ensure your JSON code relies on the actual internal column names rather than display names, which can sometimes cause rendering failures on page web parts.

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Frequently Asked Questions

Why does my SharePoint JSON formatting work in the list view but not on the published page?

The SharePoint List web part on a modern page uses a slightly different rendering engine than the native list view. This can sometimes cause specific JSON attributes or complex column types (like lookup or user fields) to fail to load or render properly on the page.

How do I find the correct internal column name for JSON formatting?

Go to your SharePoint List Settings, click on the specific column name, and examine the URL in your browser. The exact text string located after 'Field=' at the end of the URL is the internal column name you must use in your JSON formatting code.

Can I use standard CSS syntax in SharePoint view formatting?

No, SharePoint view formatting requires you to use specific JSON schema syntax. While you can apply standard CSS property names within the 'style' object of your JSON element, you cannot link to external CSS files or write raw CSS code blocks.

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