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Fix Viva Glint Showing Insufficient Data for APAC Region
Question details
The user is encountering an Insufficient Data message when trying to view survey reports for an APAC region, despite their manager being able to access the data.
- Product
- Microsoft Viva Glint
- Device & OS
- not provided
- Scenario
- Viewing organizational survey data, reporting, or respondent analytics specific to the APAC region.
- Observed behavior
- The dashboard displays an Insufficient Data error instead of the regional metrics, usually caused by differing hierarchy scopes, confidentiality thresholds, or report permissions.
Ensure you have the exact name of the survey report you are trying to access and verify your current Viva Glint user role before contacting your administrator.
Verify Hierarchy Scope and Report Filters
Check your report view settings to ensure you are viewing the correct regional scope rather than being restricted to your immediate team hierarchy.
Glint interprets each user's hierarchy scope differently based on their account setup. If your specific hierarchy contains few or no APAC respondents, the platform will restrict the view to protect anonymity.
Log into Viva Glint and navigate to the specific survey report that is displaying the Insufficient Data message.
Locate the filter panel and check if the view is currently set to 'Your Hierarchy'. If it is, change it to 'All APAC' or the equivalent regional grouping.
Remove any additional demographic or team filters that might be reducing the respondent count below the required threshold.
Request an Administrator Permission Review
Contact your Viva Glint administrator to align your user roles, scopes, and reporting permissions with your manager's account settings.
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Frequently Asked Questions
Why does my manager see the APAC data but I see 'Insufficient Data'?
Managers often have a broader organizational hierarchy scope or elevated reporting permissions. If your view is restricted to a narrower subset of employees, the number of respondents might fall below the required confidentiality threshold, triggering the error.
What is the confidentiality threshold in Microsoft Viva Glint?
The confidentiality threshold is a minimum number of respondents required within a specific filter or group before the data is displayed. This is a built-in privacy measure designed to ensure that individual employee responses remain strictly anonymous.
How do I change my hierarchy scope to view all APAC data?
Within the Viva Glint report filters, look for the hierarchy dropdown menu and change it from 'Your Hierarchy' to the broader APAC region. Note that this option will only be visible if your administrator has granted your account the necessary organizational permissions.
