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How to Change the Default Font and Size in Dynamics 365 CRM Emails

Phi Hung Vo Sep 29, 2026 868 views

Question details

The user needs to change the default font (e.g., from Segoe UI size 9) to a preferred font and size for outgoing emails within Dynamics 365 CRM.

How to Change the Default Font and Size in Dynamics 365 CRM Emails

Product: Dynamics 365 CRM
Device & OS: not provided
Scenario: Formatting outbound email messages directly in the Dynamics 365 CRM environment.
Observed behavior: Emails default to Segoe UI at size 9 regardless of browser font configurations, requiring manual setup in the Dynamics 365 email editor or personalization settings.

Before you start

Ensure you have access to the Personalization Settings in your Dynamics 365 account. If the email font options are restricted, you may need to ask your CRM administrator to enable the enhanced email experience.

Solution 1Recommended

Configure Default Font via Personalization Settings

Adjust your user-level preferences to automatically apply a specific font and size to all new email messages in Dynamics 365.

This is the standard method for individual users to update their email formatting preferences without requiring administrator privileges.

Open Settings

Log into your Dynamics 365 CRM account, navigate to the top-right corner of the screen, and click on the gear icon.

Access Personalization Settings

Select 'Personalization Settings' from the drop-down menu to open the Set Personal Options dialog box.

Navigate to the Email Tab

Click on the 'Email' tab located at the top of the Personalization Settings window.

Set Font Preferences

Scroll to the 'Default font for the rich text editor' section. Choose your desired font (such as Arial) from the drop-down menu and select the font size (such as 10).

Save Your Changes

Click 'OK' at the bottom of the window to apply and save your new default font settings for all future outgoing emails.

Configure Default Font via Personalization Settings

Immediate Application: Once saved, any new email created in Dynamics 365 will immediately use your newly selected default font and size.

Solution 2

Enable Enhanced Email Editor (For Administrators)

Administrators must configure system settings if users are unable to see the font options in their personal preferences.

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Frequently Asked Questions

Why doesn't changing my web browser font affect Dynamics 365 emails?

Dynamics 365 utilizes its own built-in rich text editor for composing emails. This internal editor relies on system-specific configuration and overrides any default text settings established in your web browser.

What is the default font used in Dynamics 365 CRM emails?

By default, Dynamics 365 applies the Segoe UI font at size 9 for email messages, unless an administrator or user modifies these configurations in the personalization settings.

Can I set different default fonts for individual email templates in Dynamics 365?

Yes. While your personal default font settings apply to newly created standard emails, individual email templates can be manually formatted with distinct fonts and sizes during the template creation process.

What should I do if the font option is missing in my personalization settings?

If the font and size configuration options are absent in your personalization settings, your Dynamics 365 administrator must enable the enhanced email experience or manually activate rich text editing options at the system level.

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