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How to Configure Konica Minolta Bizhub to Scan to Microsoft 365 Email

Maira Mehtab Sep 20, 2026 868 views

Question details

The user needs to set up a Konica Minolta Bizhub printer to scan documents and send them via email using a Microsoft 365 mailbox.

Product: Microsoft 365
Device & OS: not provided
Scenario: Configuring network scanner settings to use Microsoft 365 SMTP servers for email delivery.
Observed behavior: The printer needs proper SMTP, authentication, and TLS settings to successfully communicate with Microsoft 365 mail servers.

Before you start

Ensure you have administrator access to your Konica Minolta Bizhub printer's web interface and the correct Microsoft 365 email account credentials ready.

Solution 1Recommended

Configure SMTP and TLS Settings on the Bizhub Printer

Set up the printer's network settings to use Microsoft 365's SMTP server for sending scanned documents.

To allow your Bizhub printer to send emails through Microsoft 365, you must manually enter the correct SMTP server address, enable TLS encryption, and authenticate with a valid Microsoft 365 account.

Access the printer interface

Open a web browser on a computer connected to the same network and enter the printer's IP address to access the PageScope Web Connection.

Navigate to email settings

Enter SMTP server details

Input the Microsoft 365 SMTP server address (usually smtp.office365.com).

Configure security and ports

Enable TLS/StartTLS encryption and set the SMTP port to 587.

Set up authentication

Enter your Microsoft 365 email address as the sender, enable SMTP authentication, and provide the corresponding account password.

SMTP Authentication: Make sure SMTP AUTH is enabled for the specific mailbox in your Microsoft 365 admin center, as it is often disabled by default for security reasons.

Solution 2

Consult the Microsoft Q&A Forum for Advanced Troubleshooting

If basic SMTP configuration fails, the issue might be related to specific Microsoft 365 tenant security policies or authentication blocks.

Free Microsoft Office alternative

Try WPS Office for Seamless Document Management

While configuring your printer network settings, consider upgrading your document workflow with WPS Office. It's a free, lightweight, and highly compatible alternative to Microsoft Office, perfect for managing, editing, and signing all your newly scanned documents.

1. Download WPS Office: Download and install WPS Office on your PC or Mac.
2. Open Scanned Files: Click on 'Open' to locate and open the documents you just scanned from your Bizhub printer.
3. Edit and Save: Use the robust built-in tools to annotate or sign your PDFs and save them in your preferred format.

Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint).Built-in PDF toolkit for easily viewing, editing, and signing your scanned documents.Lightweight design that runs smoothly on almost any computer.Familiar user interface for a seamless transition from Microsoft Office.

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Frequently Asked Questions

What SMTP port should I use for Microsoft 365 scan to email?

For Microsoft 365 SMTP client submission, you should use Port 587 and ensure that TLS encryption is enabled in your printer's settings.

Why is my Konica Minolta printer failing to authenticate with Microsoft 365?

Authentication can fail if your Microsoft 365 account has multi-factor authentication (MFA) enabled without an app password, or if SMTP AUTH has been disabled globally in your Microsoft 365 tenant settings.

Do I need a dedicated license for the printer's email address in Microsoft 365?

Yes, if you are using the SMTP client submission method, the account used to authenticate on the printer must have an active Exchange Online license to send emails.

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