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How to Disable New Booking or Rescheduling in Microsoft Bookings
Question details
The user wants to prevent customers from seeing or using the 'New Booking' or 'Reschedule' options after an appointment is set, specifically to stop them from rescheduling with another available agent.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Managing customer appointment permissions and scheduling flows after a booking has already been finalized.
- Observed behavior
- Customers currently have the ability to view the New Booking option and reschedule their appointments with different staff members.
Ensure you have administrator access to your Microsoft 365 Business tenant, as contacting official support or modifying global Bookings policies requires admin privileges.
Request Assistance via Microsoft 365 Admin Center
Since native options for entirely disabling these buttons may be restricted or require tenant-level adjustments, reaching out to Microsoft Support is the most direct way to address the issue.
Log into the Microsoft 365 admin center using your business administrator credentials.
Locate and click on the 'Help & support' icon, typically found in the bottom right corner of the screen.
Select 'Contact Support', provide details about needing to restrict customer rescheduling and new bookings, and choose the callback option to speak directly with an agent.
Consult the Microsoft Bookings Community Hub
Use the Microsoft Tech Community to find advanced workarounds or specialized guidance from other business owners facing similar booking challenges.
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Frequently Asked Questions
Can I prevent customers from choosing a specific staff member in Microsoft Bookings?
Yes. Within Microsoft Bookings, go to the 'Services' tab, select the specific service, and uncheck the option that says 'Allow customers to choose a specific person for the booking'. This prevents customers from intentionally switching agents.
Is there a direct phone number for Microsoft Bookings support?
Direct customer service numbers for Microsoft 365 vary by region. The best method to get phone support is to log into the Microsoft 365 Admin Center, go to Help & Support, and request a callback from a support representative.
Can I completely hide the reschedule button on the Bookings page?
Currently, Microsoft Bookings does not offer a simple native toggle to completely hide the 'Reschedule' or 'New Booking' buttons. You may need to adjust your booking page policies or contact Microsoft Support for specific tenant configurations.
