How to Fix Acrobat XI Error 1935 on Microsoft Surface Pro
Question details
The user encounters Error 1935 when attempting to install Acrobat XI on a Microsoft Surface Pro.
- Product
- Adobe Acrobat XI
- Device & OS
- Microsoft Surface Pro / Windows
- Scenario
- Installing Acrobat XI software on a device.
- Observed behavior
- The installation process halts unexpectedly and displays Error 1935 while trying to install an assembly component.
Ensure your Microsoft Surface Pro is connected to a stable internet connection and plugged into a power source, as updating system components will require downloading files and restarting the device.
Install Pending Windows and Microsoft Visual C++ Updates
Updating your Windows operating system ensures all required Microsoft Visual C++ assembly components are present, which prevents Error 1935 during the Acrobat installation.
Error 1935 typically occurs when the system lacks the necessary Visual C++ redistributables or when there is a mismatch in the Windows file system transaction log. Installing all available Windows updates will automatically patch these missing components.
Click on the Start menu, select the 'Settings' gear icon, and navigate to 'Update & Security' (or 'Windows Update' in Windows 11).
Click the 'Check for updates' button and wait for Windows to scan for missing patches, especially those related to the .NET Framework and Microsoft Visual C++.
Download and install all pending updates. Once the installation is complete, restart your Microsoft Surface Pro to apply the system changes.
Locate your Acrobat XI installation file, right-click it, and select 'Run as administrator' to retry the installation process.
Edit PDFs Effortlessly with WPS Office
Skip legacy installation errors like Error 1935. WPS Office features a built-in, highly compatible PDF editor that installs seamlessly on Microsoft Surface Pro, allowing you to view, edit, and convert documents in seconds.
- 1. Download the software: Visit the official WPS website and download the free WPS Office installer to your Microsoft Surface Pro.
- 2. Install WPS Office: Run the installer. The process is quick and automatically resolves necessary background components without prompting legacy errors.
- 3. Open your PDF: Launch WPS Office, click on the 'PDF' tab on the home screen, and open your document to start editing instantly.
Frequently Asked Questions
What exactly causes Error 1935 during software installation?
Error 1935 is generally caused by missing or corrupted system files related to the Microsoft Visual C++ Redistributable packages or issues within the Windows file system transaction log when an application attempts to register an assembly component.
Is Acrobat XI fully compatible with newer versions of Windows?
Acrobat XI is considered legacy software and reached its end of support in 2017. While it can sometimes be installed on newer Windows operating systems, it frequently encounters compatibility errors like Error 1935 and lacks modern security updates.
Can I manually install Microsoft Visual C++ to fix this?
Yes. If standard Windows updates do not resolve the issue, you can navigate to the official Microsoft download center, search for 'Visual C++ Redistributable', download both the x86 and x64 versions, install them, and restart your computer before retrying the Acrobat installation.
