How to Fix Assignment Grades Mismatch in Microsoft Teams
Question details
Users need to resolve a synchronization issue where Microsoft Teams displays different student assignment scores in the grade list compared to the assignment details.
- Product
- Microsoft Teams
- Device & OS
- not provided
- Scenario
- Teachers or educators are reviewing, grading, and returning student assignments within the Teams platform.
- Observed behavior
- Grades differ between the grade list and the assignment details, sometimes showing a consistent point discrepancy (e.g., lower by 27 points) for multiple students.
Ensure you have a stable internet connection and access to a web browser to log into Teams for the web, as this is necessary to verify cloud synchronization status.
Force Sync Grades via Teams for the Web
Manually edit and return the assignment from the web version to trigger a data refresh and push the correct grades.
Often, grade mismatches are caused by cached data in the desktop application failing to synchronize with Microsoft's cloud servers. Modifying the grade slightly forces the system to recognize a change and update the database.
Open a web browser, navigate to the Microsoft Teams web portal, and log in with your educator credentials.
Navigate to the specific class team, go to the Assignments tab, and open the assignment that is showing mismatched grades.
Adjust the affected student's points slightly (e.g., change the score by one point and then change it back) to force the system to register an update.
Select the 'Return' button to submit the updated grade back to the student.
Ask the student to open Teams on the web and refresh their page to verify that the correct grade is now displayed.
Update the Teams Desktop Application
Ensure your Microsoft Teams desktop app is up to date, as older versions may harbor synchronization bugs.
Escalate to the Microsoft 365 Administrator
If the problem persists across the web and desktop versions consistently, professional technical support intervention is required.
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Frequently Asked Questions
Why do Microsoft Teams assignment grades show different scores in different views?
This discrepancy typically occurs due to synchronization delays between the Microsoft Teams application cache and the underlying cloud database. Sometimes, the interface fails to fetch the most recent grade updates immediately.
Will students see the incorrect grade or the correct one?
It depends on the platform they use and its sync status. If the data hasn't synced properly, they might see the mismatched score. Asking them to check Teams on a web browser after you manually 'Return' the assignment ensures they see the most updated, accurate score.
Does this grade mismatch affect the final exported gradebook to Excel?
If the grades are mismatched and unsynchronized in the interface, exporting them to a CSV or Excel file might reflect the incorrect cached data. It is highly recommended to force a sync by editing and returning the grades before you perform the final gradebook export.
