How to Fix Microsoft Forms Submitted Twice on Different Devices
Question details
Users are experiencing duplicate form submissions from the same respondent across different devices, despite settings designed to limit responses.
- Product
- Microsoft Forms
- Device & OS
- not provided
- Scenario
- An administrator or form owner is trying to enforce a single response limit per person when forms are accessed across multiple devices.
- Observed behavior
- The form allows a person to submit more than one response across different devices even when 'Record Name' and 'One Response per person' are checked.
Ensure you have the 'Record Name' and 'One response per person' settings officially enabled in your form settings before proceeding with troubleshooting.
Test with a New Form and Recreate if Necessary
Identify whether the duplicate submission bug is isolated to a single user or form, and recreate the form to resolve the glitch.
If a specific form is ignoring the 'One response per person' rule across different devices, it may be due to a localized syncing error on that particular form or for that specific user.
Create a completely new form in Microsoft Forms with the exact same 'Record Name' and 'One response per person' settings.
Send the newly created form to the affected user and a few other respondents to see if the duplicate submission behavior still occurs on multiple devices.
If the issue only affects a single user on the original form but not the test form, recreate your main form from scratch and share the new link to collect further responses.
Click the three dots (More form settings) in the upper right corner of Microsoft Forms and select 'Feedback' to report the bug to Microsoft.
Escalate to Your Microsoft 365 Administrator
If the duplicate submissions occur across multiple users and even on newly created forms, the issue must be escalated to Microsoft Support.
Switch to WPS Office for a Reliable Productivity Experience
If you frequently encounter bugs and glitches in Microsoft 365 services, consider switching to WPS Office. It provides a lightweight, highly compatible, and completely free alternative for managing your documents, spreadsheets, and presentations without the hassle of syncing errors.
Frequently Asked Questions
Why does Microsoft Forms allow multiple responses when limited to one?
This usually happens due to a temporary server syncing glitch, cache issues across different devices, or if the form is shared as an anonymous link where user identities cannot be tracked and enforced.
Can I manually delete duplicate responses in Microsoft Forms?
Yes. Navigate to the 'Responses' tab of your form, click on 'View results', identify the duplicate entries, and delete them by clicking the more options (three dots) icon on the specific response.
Does the 'One response per person' setting work for external guest users?
No. The 'One response per person' restriction is only available for respondents within your organization who are required to log in. Anonymous external users cannot be restricted to a single response.
