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How to Fix Microsoft Intune Key Derivation Errors on Ubuntu 24.04
Question details
The user is experiencing key derivation errors in Microsoft Intune after upgrading their operating system to Ubuntu 24.04.
- Product
- Microsoft Intune
- Device & OS
- Ubuntu 24.04
- Scenario
- Running or managing Microsoft Intune on a Linux machine immediately following an OS upgrade.
- Observed behavior
- Microsoft Intune reports that it cannot derive key material because a derivation key for an alias is missing.
Gather your system logs, the complete error message, and details about your installed Intune components before seeking technical support.
Seek Support from the Microsoft Intune Community
Since this is a specific Intune platform error on Linux rather than a standard Office issue, escalating it to dedicated Intune specialists is the most effective resolution path.
Because this error stems from the Microsoft Intune service environment on Linux rather than a standard Microsoft 365 desktop app configuration, direct troubleshooting requires specialized enterprise support. The Intune engineering team can best investigate service errors of this nature.
Gather the complete error message stating that it cannot derive key material, along with any relevant Intune agent logs on your Ubuntu 24.04 system.
Visit the official Microsoft Intune Community forums or your organization's Microsoft support portal.
Create a new support thread. Be sure to include your specific Ubuntu version (24.04), the Intune components installed, and the error logs so engineers can accurately investigate.
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- 1. Download for Linux: Visit the official WPS Office website and download the correct .deb package for your Ubuntu distribution.
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Frequently Asked Questions
Why does Intune lose key derivation after an Ubuntu upgrade?
Upgrading the operating system can sometimes reset or alter system-level keyrings or permissions that the Microsoft Intune agent relies on to authenticate and derive secure keys.
Where can I find Intune logs on Ubuntu?
Intune agent logs on Linux are typically located in the /var/log/intune or similar application-specific log directories. You should attach these logs when requesting support in the Microsoft community.
Does WPS Office integrate with Microsoft Intune on Linux?
WPS Office is a standalone productivity suite. Managing its deployment or restricting its access via Microsoft Intune on Linux depends entirely on your organization's specific Mobile Device Management (MDM) configuration.
