How to Fix Microsoft Store App Stuck on Pending
Question details
The user is unable to download or install applications because the Microsoft Store process is indefinitely hung in a pending state.
- Product
- Microsoft Store
- Device & OS
- Windows
- Scenario
- Downloading or installing new applications or updates through the Microsoft Store.
- Observed behavior
- The application download or installation process gets permanently stuck on 'Pending' and fails to progress or complete.
Ensure your computer is connected to a stable internet connection and pause any other active downloads to rule out network bandwidth bottlenecks.
Reset the Microsoft Store Cache
Clearing the store cache using the built-in Windows tool is the quickest and most effective way to resolve pending downloads without deleting your account data.
The Microsoft Store relies on a local cache to manage active downloads. When this cache becomes corrupted or overloaded, apps often get stuck in the pending phase.
Press the Windows key + R simultaneously on your keyboard to open the Run command window.
Type 'wsreset.exe' into the text box and click OK or press Enter.
A blank Command Prompt window will appear. Do not close it. After a few moments, it will close automatically, and the Microsoft Store will launch freshly reset.
Sign Out and Run the Troubleshooter
Account authentication glitches or basic app misconfigurations can cause downloads to hang. Re-authenticating and running the built-in troubleshooter can resolve these.
Repair System Files and Re-register the Store
If core system files are corrupted, you will need to use elevated system commands to repair Windows and forcefully re-register the Microsoft Store.
Avoid Store Installation Hassles with WPS Office
Tired of dealing with Windows Store errors and stuck pending downloads? WPS Office is a lightweight, independent application that installs in seconds directly from the web, completely bypassing the Microsoft Store. Enjoy full compatibility with Microsoft Word, Excel, and PowerPoint files for free.
- 1. Visit the Official Website: Go to the official WPS Office website on your browser.
- 2. Download the Installer: Click the 'Free Download' button to get the standalone installation file.
- 3. Install WPS Office: Run the downloaded executable file and follow the simple on-screen instructions to complete the setup.
Frequently Asked Questions
Why do my Microsoft Store downloads suddenly say 'Pending'?
This issue typically occurs due to unstable network connections, a corrupted Microsoft Store cache, outdated Windows operating system components, or temporary server outages on Microsoft's end.
Will resetting the Microsoft Store cache delete my installed apps?
No, running the wsreset.exe command only clears the temporary cache files of the Microsoft Store application itself. It does not uninstall any of your downloaded apps or delete your account settings.
What should I do if the PowerShell command fails to fix the Store?
If re-registering the store via PowerShell fails, ensure you are running PowerShell as an Administrator. If it continues to fail, you may need to perform an in-place Windows upgrade or reset Windows while choosing the 'Keep my files' option.
Can I download applications without using the Microsoft Store?
Yes. Many desktop applications, including robust software like WPS Office, offer standalone executable installers (.exe) directly from their official websites, completely bypassing the need for the Microsoft Store.
