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How to Fix Microsoft Sway Errors When Creating or Duplicating Presentations
Question details
Users are receiving error messages when attempting to create a new presentation or duplicate an existing one in Microsoft Sway.
- Product
- Microsoft Sway
- Device & OS
- not provided
- Scenario
- Creating or duplicating a presentation in Sway
- Observed behavior
- An error message appears preventing the creation or copying of the presentation, often due to a service outage rather than a local browser issue.
Before troubleshooting your local browser, check the Microsoft 365 Service health status page to confirm if there is an ongoing Sway server outage affecting multiple regions.
Wait for Sway Service Recovery and Submit Feedback
Since this is often a server-side issue affecting multiple regions, the best approach is to wait and notify the Sway team.
Reports from multiple users often indicate that Sway creation or duplication failures are temporary server-side problems rather than local laptop or browser faults.
Check online forums or the Microsoft 365 Admin Center to see if other users are reporting similar Sway outages in different regions.
Give the Sway engineering team some time to restore server functionality, as local troubleshooting will not fix server-side problems.
Navigate to the Sway feedback portal and report the issue to help Microsoft prioritize the fix.
Verify and Update Microsoft Edge
Ensure your browser is fully updated to rule out any local compatibility issues once the server is back online.
Create Beautiful Presentations Seamlessly with WPS Office
If cloud-based tools like Microsoft Sway are experiencing server outages, consider using WPS Office as a free, lightweight, and offline-capable alternative to create stunning presentations without relying solely on cloud servers.
- 1. Download and Install WPS Office: Visit the official WPS website to download the free suite and install it on your device.
- 2. Open WPS Presentation: Launch WPS Office and click on 'Presentation' to start a new project instantly, even offline.
- 3. Select a Template: Browse the extensive template library to find a design that fits your needs and begin editing.
Frequently Asked Questions
Why does Sway say my presentation cannot be created?
This error typically occurs during a Microsoft Sway server outage or temporary service disruption. It prevents the system from saving or duplicating new content to the cloud.
Can I use Microsoft Sway offline to avoid these errors?
No, Microsoft Sway is a cloud-based application and requires an active internet connection and stable Microsoft servers to create, edit, or duplicate presentations.
Does clearing my browser cache fix Sway duplication errors?
If the issue is caused by a Sway server outage, clearing your cache will not help. However, if the service is fully operational, clearing the cache in your browser settings can sometimes resolve localized glitches.
Where can I report Microsoft Sway errors?
You can report issues directly through the official Microsoft Sway feedback portal or the Microsoft 365 Admin Center if you have administrative privileges.
